Hospitality Operation Management Essay

Executive Summary This report will be based upon the conclusions from Tripadvisor that was executed to examine theissues of in Bella Vista Hotel and Resort Langkawi and provided therecommendations intended for improving house cleaning management in the futureexpansion. The findings in this report will be according to the feedback fromguests who was simply staying in Belissima Vista Lodge and Holiday resort previously and makethe decision on those serious issues in this particular hotel. The studyconfirmed the present of improper hotel housekeeping operation andmanagement would strongly influence the image of hotel and business lead this hoteltowards low income.

This record discusses upon four issues of Belissima Vista Hoteland Resort that are room cleanliness and sanitation concerns, inappropriatemaintenance, bathroom and amenities and also inconsistent manpowermanagement and other services. Because of the massive growth of travellers around the world, the guests? perception to the hotel rooms have been shifted in different ways compared the past. Hotel guests are looking forwards a comfortableroom and appropriate hotel administration when they are staying in particular resort toincrease the satisfaction of guests. Pyschological data reports that the remarks from hotelguests are effective method of evaluating the problems of Bella Vista Motel andResort plus the application of advice are outlined.

Introduction to assignment objectives Hospitality environment features always enjoyed a key position in the travel and hotelculture. Lodging or perhaps Accommodation with service is definitely the center of any motel in theworld, but just lately, it has been facing many problems. Society today shiftsthe issues from classic style with high-class services and place amenities tothe flexibly contemporary way of lowering costs or spending budget oriented style due to thechanges of tastes, economic crisis and also other external elements. Guestsbecome smarter and pickier when they opt for the hotel to be. The hotelsattempting to succeed have to forecast the actual new trend is.

And in addition they alsoshould consider of combining two elements of luxury and budget in one coreproduct room (Power, 2005). Malaysia is early on named as one of the most well-known tourist destinationsworldwide. With its significant hot spots, specially in island areas, tourists areincreasingly coming to Malaysia and taking pleasure in their trip with low cost. Langkawi islands (Malaysia) as well as its hotels provide a thousand of tourists each year, which means to sustain the product quality and volume, the hotels in this remote islandput as much effort as is possible. With the mixture of the custom made ers?

expectation factors such as low charge and superior quality in service, the frequency of guests? returns inclines tremendously in Langkawi. However , within an isolated location with many problems can be occurred, and to resolve the problems, it could beanalyzed seriously and particularly.