Hank Kolb Case Study Essay

Quality, or perhaps lack of, is a result of many decisions manufactured by many persons over a long period of time.

The Hank Kolb case top quality problems all point to a single fundamental difficulty, management. You will find four special cause variants in a quality process: gentleman, machine, materials and technique. The Hank Kolb circumstance has concerns in each one of these four domains and this circumstance analysis can examine the problems within the 4 cause versions and show that they all point to management while the main criminal of poor quality.

Recommendations, both short and long term techniques, will be discussed to help managing create a top quality product and work environment in each of the 4 fields. The man root cause of low quality is seen inside the lack of training and poor attitudes of workers. Training is not really a prerequisite to many of these moving into new positions.

This kind of creates under-qualified people in skilled labor roles. The attitude in the workers thinks quality as a topic that burdens and impedes people from carrying out their careers. Issues with the machine feature are an improper maintenance process and the machine used for a thing it is not made to do. Without having scheduled protective maintenance, non-standard downtime was running for 15% of actual operating time and fixes had been built twice per month for the last six months. Keeping the equipment in top-running condition is not a priority and its’ effects have been believed down the line with over-pressurized cans.

The plastic-type material nozzle heads were frequently found with burrs on the inside rim. This forced the organization to increase the applying pressure in the filling head to solve this challenge. Quality has been affected within the materials varying. Finally, there are numerous problems recognized within the methods cause variation.

There is deficiency of policy and procedure. Instances of this are completing home inspections after the reality and not having any feed-back loops. Without having equipment repair records is another example of the possible lack of methods which have added to the entire lack of top quality. These several special trigger variations can be visualized within a fishbone picture (appendix 1) to show the cause/ result relations of quality challenges.

Each exceptional cause variation points to poor management as the fundamental problem in this case. This is exacerbated while the company sets market share and schedule superior quality and safety. To create a answer to the quality difficulty, Hank should first deal with managerial support and attitude. Hank should create a company-wide quality insurance plan that is definitely backed by senior management.

Then, a training system should be initiated for all experienced labor and supervisory positions. Next, begin collecting data on how and why the machinery is usually breaking down. Right after, Hank should do a cost advantage analysis to verify that upgrading the machinery can boost production of the Greasex product. Hank needs to be hostile with the nozzle supplier to demand greater quality.

Finally, all guidelines and methods will need to be developed and integrated with quality at the front of every principle.