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THE WESTIN PUNE, INDIA INDUSTRAIL TRANING SURVEY ABHIJIT. HAIR YCMOU -2nd YEAR COMMENCE OF ENHANCE MANAGEMENT, GOA INDUSTRIAL DIRECT EXPOSURE TRAINING STATEMENT ACKNOWLEDGEMENT I want to convey my own sincere thanks to all the those who supported me in making the project and particularly to all my own faculty member and Mister. Anuraj.

Bhatnagar & Mr. Sanjay. Kumar for receiving me as being a trainee. My spouse and i am as well thankful for the staff of THE WESTIN who may have always been an assistance in completing the training & also been very supportive in the entire tenure ABHIJIT HAIR. CONTENTS AN INTRODUCTION TO PUNE

SUMMARY OF THE WESTIN * DEPARTMENTAL STUDY: 1: F & B SERVICE 2: HOUSEKEEPING three or more: FRONT BUSINESS OFFICE 4: PRODUCTION * REALIZATION * GUIDE About Pune Pune have been known by a plethora of sobriquets. Also suitable for them: Queen of the Deccan, cultural capital of Maharashtra, pensioner’s paradisepoker and Oxford of the East. Pune is one of the historical cities of India with a wonderful past, an innovative present and a promising long term. The Pune Municipal Firm administers the city. Its boundaries extend more than four hundred sq . kilometers and it has a inhabitants of close to four , 000, 000.

Thus, Pune city continues to be developed right Pune city area, only equal in area to that particular of Increased Mumbai. It is located hundranittiotv? km (by rail) and 160km (by road) coming from Mumbai and is also 559 yards above the suggest sea level. Being between beautiful slopes and the Sinhagad fort, very low temperate environment. Water, which can be plentiful, comes to the city coming from Panshet, Khadakvasla and Varasgaon dams , all located about twenty five kilometers coming from Pune. Pune is among the environmentally friendliest urban areas in the area with more than forty five per cent of its area beneath green cover.

PUNE or perhaps Punyanagri as it is called has already established a glorious past of almost 1000 years. Punes background is both equally illustrious and romantic. The cities historic associations will be fast stiched with Shivaji Maharaj, the Peshwas and Lokmanya Tilak. It was right here, in the Lal Mahal that Shivaji boldly attacked Aurangzeb’s uncle, and Shaista Khanand won again the shed territories. Later on it was ruled by the Peshwas. When Bajirao-Ibecame the Peshwa, he made Pune the hq of the military services and the Shaniwar Wada was built. Bazaars and shopping plazas. Palaces and ritzy hotels.

Temples or wats, mosques, chapels and even a synagogue to visit. This sprawling metropolis invokes myriad pictures -ancient forts, ornate castles, lush gardens, shopping arcades, educational institutions and rolling slopes. The Ganapati festival famous yearly, called the Pune Festival, has turned its mark on the visitor map of India. Geographical Profile of Pune: The city of Pune lies between 18 degrees thirty-two minutes north, 73 levels 51 mins East. It has an ar�te of 559 meters above suggest sea level and includes a very nice climate. The Temperatures range from 15 certifications C to 35degrees C.

The best time to visit is October-March. The Winter Period is between Mid Nov to the middle of Feb seen as a Dry, cold nights, happily warm days and nights. The springtime fall sin between Mid-Feb to end-March having Warm days and pleasant nights Hot spots Lal Deval (Synagogue) Lal Deval is usually conspicuously added to Moledina Highway. The red-brick-and-stone structure pre-installed the British Gothic design, resembles a church. It is Pune’s best synagogue, constructed by philanthropist David Sassoon in 1867. Bund Back garden Bund Yard lies within the right traditional bank of the Mula Mutha Water.

Constructed simply by Sir Jamshedji Jeejeebhoy mainly for featuring water towards the poor during summer, it may be a popular relaxing spot for citizens with an added attraction of cruising facilities and has recently added a well-designed jogging track. Bund Garden is actually known as the Mahatma Gandhi Udyan. The Osho International Commune The Osho International Commune is in Koregaon Park, getting thousands of and also the wishing to take part in the relaxation courses organized by the Ashram. The Commune was founded simply by Osho Rajneesh who perished in 1990. His Samadhi is situated in the Ashram.

The commune offers beautiful gardens open to the general public in the days and early evenings. Aga Khan Palace Faithful to its name this kind of place provides of Italianate rebattu and spacious lawns, a great un most likely place for a prison however the Britishers interned Mahatma Gandhi and his partner Kasturba Gandhi here. The architecture from the palace will take you down memory lane, reminding you of the illustrations by fairy. Shindyanchi Chhatri Amongst the system prides of Pune, the memorial for the great warrior Mahadji Shinde, the commander-in-chief of the Maratha army, between years 1760 to1780 underneath the mighty Peshwas.

The forehead adorned with Rajasthani architecture is a great imposing edifice situated in Wanowrie. Shaniwar Wada The historic structure of the Peshwa (Prime Ministers) rulers started to be the seat of political electrical power during Bajirao reign and became so obvious that currently the palace has become the mark of the metropolis and its traditions. Built in 1736, the Shaniwar Wada was once the structure of the great Peshwa rulers. The wada (Fort) was destroyed with a major fireplace in 1827, the cause of the fireplace till today remains a mystery. Parvati Hill and Temples

The , Nagarkhana’ drum property, the impacting temple of Parvati and Devdeveshwar are the main buildings on the slope. The Parvati museum homes portraits of heroes with the Peshwa dynasty, besides outdated manuscripts, weaponry and cash. A group of amazing temples of Ganapati and Kartikeya make Parvati enhance Parvati interesting attractions. According to the records, the main idol was designed out of gold by craftsmen by Karnataka. After this was stolen in 1932, it was changed by silver idols plated with platinum. The 108 steep climb up to the seventeenth century serenidad located on top rated, the mountain is also the favorite haunt of fitness fans.

Cisura Dinkar Kelkar Museum Cisura Dinkar Kelkar Museum is definitely housed within a quaint Rajasthani-style building. It keeps a one-man collection of the most fascinating Indian artifacts. Thirty-six sections of this museum are used to display a plethora of collectibles, carved structure doors, art, a precious collection of lamps and audio instruments of the Mughal and Maratha periods.

You browse ‘Westin Pune’ in category ‘Essay examples’ A expert piece is the , Mastani Mahal’ brought and built as it was from its original place! Bal Gandharv Mandir The property of Marathi Theatre, both commercial and experimental.

All year round there are different cultural events like displays, theatre, orchestra , instrumental and expressive. Tilak Smarak Mandir Tilak Smarak Mandir on Tilak Road is a building commemorating the great freedom fighter and social reformer Lokmanya Tilak. On the ground floors is a little museum describingTilak’s public lifestyle and a theatre around the upper flooring surfaces. SarasBaug Sitting down like a smooth oyster to one end of the city, the submerged Sarasbaug can be described as place in which hundreds of Puneites throng each night, for their talk about of fresh air among green surroundings.

Adjoining Sarasbaug, across a small filter road is yet another garden. This kind of however , can be not merely a park although a zoo as well , Peshwa Recreation area. The Film and Television Institute of India The Film and Television Company of India is situated upon Law College Road. It imparts learning all twigs of the film and television industry which is known for having created some of the greatest show-business specialists in the country The Katraj Leather Park The Katraj Leather Park provides a collection of reptiles, birds and turtles. Naturalists would take pleasure in the Park’s exhibits and activities. The park has also recently added a tiergarten.

Chaturshrungi Temple: Chaturshrungi Brow is situated on the hillock away Senapati Bapat Road. This temple from the goddess allures droves of devotees through the nine-day Navaratri festival in October. Sinhagad Fort One in the great forts of Maharashtra is based in Pune. This is the place where brave military fought for the fort. Tanaji, one of the trusted troops of Shivaji Maharaja lost his son’s wedding to win the fort. Having been well supported by his dad Shelar Mom and his brave Marathas. The fort was named Sinhgad by Kondana, after that brave Maratha who struggled till loss of life like a accurate lion.

GREAT PUNE Great Pune Down the centuries, Pune has been dominated by many dynasties. The earliest evidence identified (copper plates of 758 A. M. and of 768 A. G. ) discloses that the Rashtrakootas ruled this kind of region in that case. At that time, Pune was termed as Punaka Vishaya and Punya Vishaya. Copper mineral plates of 960 A. D. and 963 A. D. label it while Punaka Wadi and Punaka Desha. In this article Vishaya means region. Down the road, the city has been mentioned as Kasabe Pune. The Pune Gazetteer clarifies the term Pune as Punya , a holy place. In Indio tradition, a confluence (sangama) of two rivers can be sacred.

Hence, this city, where there is actually a confluence of two estuaries and rivers, is Punyanagari. After the Rashtrakootas, Pune was ruled by the Yadavadynasty. Following your fall of this dynasty, it came under Muslim dominance till the middle of the seventeenth 100 years. With the breakthrough of Chatrapati Shivaji, who also founded the Maratha Empire, Pune became known to the Delhi Sultanate. Shivaji, put in his early on childhood in Pune in Lal Mahal, a palace built simply by his father Shahaji, wherever Shivaji’s mom Jijabai were living for a ten years. Dadaji Konddev, Shivaji’s mentor, developed Pune city. He constructed forehead of Ganesha called Kasba Ganapati.

This can be the grama devata where invitations for all faith based functions are first offered be it for the marriage, upanayana ceremony or any type of other capabilities. It was in this Lal Mahal that Shivaji attacked the Moghuls and defeated Shahiste khan, the uncle of Aurangzeb After the fatality of Shivaji in 1680 and the chilly blooded homicide of his son Sambhaji, Aurangzeb known as Pune while Muhiyabad. Pune gained importance during the period of the 2nd Peshwa Thorala (senior) Bajirao who reigned over from1720 to 1740. During his period, the building of the Peshwas –Shaniwar wada was created.

The various mahals or properties were constructed by diverse Peshwas. You will still find remains of the fountain with thousand retailers called Hazari Karanje. It had been Thorala Bajirao who extended the Maratha Empire into north and central provinces. Nanasaheb Peshwas acceded Thorala Bajirao Peshwa and dominated the Maratha kingdom from 1740 to 1761. This individual tried to control the Nizamand maintained serenity. He was a key component in urbanizing Pune metropolis and urged the preparing of Peths or wards in Pune. He created the famous Parvati Temple sophisticated, a satisfaction of Pune town.

He designed a water supply program from Katraj Lake that lies to the south of Pune city. Many temples and palaces were constructed during his time. Due to the family fueds that ensued thereafter, the Maratha power ended in 1818, when the English led simply by Mount Stuart Elphinstone defeated them and established the British Raj in this region. During this period, the French, the Portuguese as well as the British power established contacts with the Peshwas, sent associates for different functions. Pune and Delhi were the only centers of power during this century.

Pune has been recognised as asset of learning and the Deccan College (1851) led the academic movement in Pune. Tilak, Agarkar, Bhandarkar and other luminaries of the nineteenth century studied in the Deccan College. That they studied inside the English language, but a literary movements was began by managing the initially Marathi fictional conference in 1878. Rights Mahadev Govind Ranade, Sixth is v. K. Chiplunkar and others had taken lead from this sphere of life. Tilak, Agarkar, Nam Joshi and Principal Adroit founded the Deccan Education Society as well as its Fergusson School in 1885.

The New British School (1880), the Nutan Marathi Vidyalaya (1883) plus the MES Society’s HighSchool (1875) were started. Soon after, a higher school intended for Indian young ladies was established in1884. A new era of educated Indians started out the freedom movement under the leadership of Lokmanya Bal Gangadhar Tilak. He started two newspaper publishers, the Maratha in English language (January 1, 1881) and the Kesri in Marathi (January 4, 1881). Through these kinds of newspapers, Tilak aroused involvement in national education, national language, swadeshi and swarajyai , the several fold seeks for self-reliance. Swaraj is usually my birthright” was the motto given by Tilak to the associated with India. Gopal Krishna Gokhale is another builder of modern India who founded the Servants of India World and displayed Indian interests in the imperial legislative authorities. Mahatma Gandhi considered him his master. Maharshi Dhondo Keshav Karve is yet another jewel of modern India, who during his life fought pertaining to the upliftment of women, started out a college for these people and established the initially Indian University or college for women, named SNDT Could University. Having been awarded the Bharat Ratna in 1958.

Senior Kmart R. P. Paranjape is another luminary coming from Pune who also sacrificed higher salaries and worked because the principal of Fergusson College for more than twenty years. Mahatma Jyotiba Phule started education for women and struggled hard for the upliftment from the depressed classes. Shrimati Anandibai Joshi was the first lady to finish medical education in the USA. As a result, we find the foundation of various actions , interpersonal, religious, educational, political, economic and literary-, in Pune city HISTORY OF HOTEL In 1930, resort owners Severt W.

Thurston and Honest Duper, both of Yakima, Washington USA, formed a partnership in order to control their resorts more efficiently. As well as Peter and Adolph Schmidt they shaped Western Hotels, with seventeen properties, all but one in the state of Washington. Early on management developed each property individually. For over two decades of rapid expansion, prompting a name enhancements made on 1954 to Western Worldwide Hotels, a lot of its properties were merged into a single corporate structure in 1958, and the company went general public in1963.

For its 50th wedding anniversary in 80, it transformed its name again to the current Westin Hotels &Resorts. In 1970, the chain was acquired by simply UAL Organization. In 1987, UAL Leader Richard Ferris announced a want to make UAL into Allegis, a travel and leisure conglomerate centered around Usa Airlines, Hertz Rent a vehicle, Hilton Hotels, and Westin and linked simply by Apollo. This strategy failed, nevertheless , and Westin was bought from 1988 to Aoki Firm of Japan. In 1994 Aoki sold that to Starwood Capital, investment firm and parent of Starwood Lodging, and Goldman Sachs, an investment financial institution.

In 1998 Starwood assumed total ownership from the company. Westin claims to obtain been the first motel chain to introduce visitor credit cards (in 1946), 24-hour room service (1969), and personal tone of voice mail in each room (1991). Westin markets certain amenities found in its homes to the general public under the brand  Heavenly In 2005, Westin became the first resort company to achieve a nationwide retail store occurrence when Nordstrom began carrying the  Heavenly Pickup bed Line much more than 60 stores. Westin refreshed its collaboration with Combined Airlines in 2008.

United offers cushions and blankets from their Beautiful Bed line on select united high quality service ways between Nyc and A bunch of states, as well as Westin decorations and scents in several Red Carpet Club lounges Starwood Resorts and Places were originally formed by real estate investment organization Starwood Capital to take advantage of a tax break, at the time the organization was known as Starwood Hotels. Initially, Starwood Lodging held a number of accommodations throughout United states, all beneath different brand names. The Westin Hotel Business was purchased in 1994 from Aoki Corporation of Japan.

Starwood acquired the Sheraton, 4 Points by simply Sheraton, as well as the Luxury Collection brands by ITT Sheraton in 1998. It happened in 1999, Starwood launched their “W” Hotels brand. In September 2005, Starwood announced the launch of aloft, a fresh hotel company based on Watts. aloft Hotels catered toward business travelers. Starwood intends to acquire 500 in the air hotels globally by 2012. In 2005, Starwood bought the Votre Meridian brand, which significantly increased the company’s operations in Europe. In 2004, Starwood’s founder and CEO Barry Sternlicht moved down while CEO to focus his interest on his different firm, Starwood Capital.

This individual remained on the Board of Directors till 2005. He was succeeded because CEO by simply Steven J. Heyer, and Starwood started out selling numerous its company-owned hotels, rather focusing on learning to be a management company and franchiser  for its current and long term hotel brands. In The spring 2007, Steven J. Heyer left the company on their request with the Board of Directors because of an issue with Heyer’s supervision style and after allegations of personal misconduct. Leader of the Plank Bruce Duncan served because interim CEO until Sept 2007, when the company declared Heyer’s successor, Frits van Paassche

BRANDS (The following list of Starwood brands is chronological, according to each brand’s entry into Starwood) Westin The historical Westin Book-Cadillac Hotel in downtown Detroit. Main Westin Hotels� The Westin Hotels and Areas Brand is Starwood’s major upscale accommodations and areas brand. It absolutely was bought by Starwood in 1994 and is also the oldest brand within Starwood, dating back to1930 Sheraton Sheraton Poznan Sheraton Resorts and Areas Sheraton is definitely Starwood’s , flagship’ company, providing luxury hotel and resort accommodation.

It began with 1937 and was purcahased by Starwood over 10 years ago by ITT. Four Factors by Sheraton Points by Sheraton Several Points by simply Sheraton was released by ITT in 1995 as a mid-scale hotel manufacturer. Originally the brand was created simply by re-naming existing Sheraton “Inns” (a smaller sized, limited assistance version of Sheraton Hotels). The newest name averted the misunderstandings Some friends found in having two lodge categories (full service and mid-scale) with the same term (Sheraton). These kinds of hotels signed up with Starwood along with Sheraton in 1998  The Luxury Collection The ancient Hotel Imperial in Vienna.

The Luxury Collection Brand commenced when ITT Sheraton acquired a controlling interest in CIGA (Campania Italian language a Avismal Alberghi, or Italian Grand Hotels Company), an German hotel chain, in year 1994. Those resorts, as well as a volume of top-tier Sheraton Hotels, were then promoted as ITT Sheraton Luxury Hotels. After Starwood bought Sheraton, they set up a separate brand identity for The Luxury Collection and widened it considerably. Both ITT Sheraton and later Starwood kept CIGA’s original logo (the four horses of St . Mark) to get The Luxury Collection brand logo until 2009, every Luxury Collection hotel today uses its own logo.

Many hotels inside the Luxury Collection are smaller establishments in converted castles or other significant buildings, other folks are lavishly restored historic resorts. Confusingly, 8 hotels in The Luxury Collection Which were formerly part of the ITT Sheraton Luxurious group kept their� Sheraton Name, although the Luxury split is now a totally separate manufacturer under Starwood. The following accommodations operate using their particular old Sheraton names, yet within The Luxurious Collection: Sheraton Sofia Motel Balkan , Sofia, Getaway Sheraton Algarve Hotel , Albufeira, England Sheraton Recreation area Tower Lodge , Birmingham, UK Sheraton Ankara Lodge , Ankara, Turkey

Sheraton Addis , Addis Ababol, Ethiopia Sheraton Kuwait Motel &and Towers , Kuwait Sheraton Grande Sukhumi , Bangkok, Thailand Sheraton Avismal Laguna , Phuket, Thailand W Hotels The T Hotel in Washington, D. C. is situated in the former Resort Washington, built-in 1918 to the designs of new firm Carrere and Hastings. The building shows up on the Countrywide Register of Historic Places. W Resorts is Starwood’s luxury shop hotel brand, launched in 1998. The motel brand, which usually generally markets towards a younger crowd, was launched more than a decade ago with its initially property, W New York, by 541 Lexington Avenue in Manhattan.

The rand name has extended internationally with properties opening 1st in South america City, Seoul, and Turki. The brand’s first resort property is definitely W Maldives Retreat & Spa. The W Barcelona hotel was W’s initial in European Europe and opened in October 2009. It features futuristic design by builder Ricardo Bo fills inside the shape of a sail. Ranking 26 tales tall, it can be viewed from all over the city. The exact property is located subsequent to the beach and features private use of it. In addition, it includes a Enjoyment spa, fitness center and seminar facilities.

A new W Resort was opened in early 2010 in Artist, CA with a Vegas-style club called Drays designed by Victor Dari, accompanied by the starting of their fourth hotel in New York City’s Downtown Area in August. The W ideas to dual its range of properties by simply 2011 with hotels designed in Austin, Tx (2010), Taipei, Taiwan (2010), Marrakech, The other agents (2011), Guangzhou, China (2011), Bangkok, Thailand (2011), Paris, france, France (2011), Athens, Portugal (2011), St . Petersburg, The ussr (2011), and London (2011) where the Hotel is located in Leicester Square and opened on February 14th 2011.

Retreat & spa real estate are planned in Bali, Indonesia (2010) and Koh Samui, Thailand (2010). Long term hotel houses in Singapore (2012), Miami, Italy (2012), Amman, Michael jordan (2012), Abu Dhabi, UAE (2012), Santa Fe, Mexico (2013), and Cairo, Egypt (2016) had been planned and a retreat & spa property in Marina Maya, Mexico (2014). Starwood is planning the T Hotel’s first ski retreat in Verbier, Switzerland (2012), bringing the total number of Watts Hotels to 55. St Regis The St . Manding New York. Can be Starwood’s main luxury company, launched in 1999. It is called for the flagship St

Regis Resort in Nyc, which was built in 1904 in Manhattan in 5th Method and 55th Street by John Jacob Astor IV, who also also founded the Astoria Hotel (which later became the Waldorf-Astoria Hotel) and who passed away in 1912 on the RMS Titanic. Inside the 1930s, head bartender Fern and Petit, presented the Bloody Mary cocktail. The St . Regis was a Sheraton from the 1960s on, and following a lavish restoration in 1988 was area of the ITT Sheraton Luxury split before it became the foundation of Starwood’s new company. All St . Regis properties except The Lanes borough in London utilize the St . Regis name. Le Meridien

Votre Meridien: Le Meridien begun by Air France 39 years ago and was sold to Starwood in 2005, by which point it was operating out of the UK. They have 130 real estate worldwide and its particular first home was LeMeridien Etoile in France. In the air Aloft Hotels: Aloft is a mid-scale, urban-style business / boutique motel brand. The brand name was launched in2005 as a , vision of W Hotels’, a romance similar to Several Points by simply Sheraton as well as , brand parent’, Sheraton. It has been criticized if you are too advanced and formulaic. Element by simply Westin: Released in 2006, this is certainly Starwood’s initially brand of hotels intended to be environmentally friendly.

The models include strength and normal water efficient features. The initially Element hotel opened in Lexington, Massachusetts in Come july 1st 2008. By April 2010, there are eight Element accommodations in operation in Denver (Park Meadows), Las Vegas (Summerlin), Houston (Vintage Park), Dallas (DFW Airport), Ewing NJ, Lexington, and Arundel Mills (BWI Airport). Two Element resorts are planned to open within the next year, in New York City and Omaha, Nebraska. Element resorts are built environmentally friendly from the ground up, from the floors made of recycled materials to energy-efficient lighting and plumbing light fixture Starwood Recommended Guest Partnerships

It has credit card partnerships with American Communicate (MBNA Canada Bank partnership changed by American Express in 2010). Starwood Preferred Guests also has a partnership with 32affiliatedairlinesallowing guests to redeem their details for travel arrangements under the “SPG Flights” program. Relating to Starwood Hotels and Resorts’ business profile, the SPG plan Have more than 41 , 000, 000 members. Celebrity Points Legend Points can be used by Starwood Preferred Guests Members (SPG) to redeem Free times at Starwood’s hotel properties. In addition , they may be used for products with their companions such as DISTANCE, Westin in the home, Nordstrom plus more.

Member Tiers/Levels There are 3 main amounts of Starwood Recommended Guest. Initial, there is the basic level, preferred. Next, there is platinum level. Lastly, there is American platinum eagle Level. Each level has better perks. They will can be found on the SPG Internet site In addition to obtaining these statuses through hotel times, all Starwood Vacation Possession owners will be automatically signed up into the Platinum Starwood Preferred Guest System. Some owners of days (5* Elite Owners) are enrolled in the Platinum Starwood Preferred Visitor program AREAS The Westin Pune Koregaon Park offers 277 guestrooms. Balconies open to city or perhaps river sights.

Guestrooms happen to be individually supplied and embellished. Pillow top beds characteristic signature bed linens, triple sheeting, and straight down comforters. Rooms are fitted with desks and ergonomic ergonomic chairs. 40-inch FLAT SCREEN televisions come with premium dish channels, free movie channels, and first-run movies. ” cable ” and wireless high-speed Internet access is available to get a surcharge, multi-line phones, complimentary newspaper publishers, and in-room safes (accommodate laptops) are usually provided. Coffee/tea makers are offered. Bathrooms include separate bathtubs and showers with handheld showerheads, bathrobes, slippers, and makeup/shaving mirrors.

Washers/dryers, separate seated areas, and mini bars are also included. A daily turndown assistance and housekeeping are provided. Facilities available on request include hypo-allergenic bedding. Baby cribs (infant beds) and rollaway beds are available. Areas are accessible via outdoor corridors. CUSINE The Westin Pune Koregaon Park has six restaurants offering breakfast, lunch break, and supper. Guests can be obtained complimentary sizzling and cold buffet breakfast time. 24-hour space service is available. Dining The Westin Pune Koregaon Park with its six restaurants and bars is the destination to refuel, replenish and refresh.

3 unique eateries, one specialty food store and cafe, a lobby living room, and a bar provide a wide selection of culinary delights as well while myriad moments to savor. The all-day eating restaurant, Periodic Tastes gives a contemporary dressoir and a la carte menu for a exceptional combination of Asian and worldwide cuisine. Dramatic buffet exhibits and active stations present an exciting eating experience. Persons, Passion, Enjoyment! Prego can be described as modern Italian language restaurant providing authentic regional home-style meals. Hearty personal dishes and an open pizza oven lead to a lively and perfumed meal.

The refined Kangan features fantastically authentic Of india food in the North-West Frontier. A tandoor show kitchen is the restaurant’s central feature, allowing you to appearance on since culinary music artists expertly build your meals before your eyes. Produce Daily Doggie snacks your everyday, one-stop shopping destination for delectable fine delicatessen things. Take them with you or loosen up in the comfy deli as you recharge which has a hot espresso or specialised beverage. [email, protected], overlooking the Mula Mutha River, gives a stylish placing in which to relax with good friends over hand made martinis, alluring wines, specialised coffees and teas, and snacks.

HOT TUB The Westin Pune Koregaon Park provides a full-service day spa featuring massage/treatment rooms, facials, body treatment options, and beauty services. Body treatments Face treatments Features, Activities Restore your total health and wellness at The Westin Pune Koregaon Playground. Our beautiful outdoor infinity pool creates a fantastic visual impact, not to mention a refreshing place for workout or utter relaxation, while our state-of-the-art fitness and well-being facilities in the Westin WORKOUT®Gym offer an event of health and wellness and comfort for all the guests.

Our Heavenly Health spa by Westin? helps your body shed fatigue and stress to inspire balance, am�lioration, and wellness. Clear your brain. Free your feelings. The hotel presents a multilingual personnel committed to offering a unique blend of personal and instinctive services. Our Organization Centre gives services round the clock to ease executives’ worries that help complete tasks efficiently and successfully. Important amenities and personal touches just like parking and a gift shop help make your time here convenient and comfortable. We welcome families, and definitely will pay attention to your requirements.

The Westin Kids Club® is a program that provides to get children’s security and safety as well as featuring conveniences made to make your right away and eating experiences more fun for both parents and children Resort Features Assistant Desk Our concierge will be here to make your time here as pleasant as possible. When you have questions or need local area information, tourist information, cusine suggestions, tickets or bookings, simplyask? our multilingual staff stands all set to assist. Westin Executive Golf club Lounge

Golf club floor guests enjoy unique access to the upscale Exec Club Lay, offering all-day tea and coffee services, continental lunch break, evening drinks and appetizers. Subject to availableness, a private meeting room can be an ideal gathering spot. Outdoor Pool� A refreshing view of the Mula Mutha Lake from our expansive infinity pool with cascading down waterfall makes this a classy setting for relaxing in the sun. Available to all homeowner and Westin Club guests. Food and beverage support offered. Poona Club Course This 18-hole course, positioned in the city centre just 5 minutes away from the motel, is managed by the Poona Club.

Could be course does not have any green payment for resort guests. Travel from the resort is available for a nominal demand. Westin WORKOUT® Gym The gym is definitely operational 24 / 7 with the most current equipment by Star Trac®. Free weights, lat pull down, dumbbells, treadmills, and other excess weight and elliptical cardio equipment make this an ideal place to increase your heart rate and enjoy the method. Westin Children Club® A value to equally children and parents, Westin Kids Club® is a unique program that takes care of your kids while you are occupied, while as well providing a fun learning chance and boosting their abilities. Business Hub

Our total service Business Centre is built to accommodate the busy life-style and minute-by-minute demands in our friends. Heavenly Day spa by Westin Knowledge a unique city sanctuary where East satisfies west. All of us will provide the finest spa experience possible through quality products. Indulge your self with our ground breaking and luxurious treatment options for absolute peace and repose. Unwind(SM) Change from time to evening, and replenish your state of head. Here in Pune, you’ll consume a variety of night time unwind(SM) actions to relax and recharge, via Indian people dancing to footer flex logy into a lesson in the art of Henna application.

ORGANIZATION CENTRE Made to meet the needs of modern-day business traveler, Westin resorts and places provide companies and features that consider productivity to new levels. Experience ease and comfort of our own stay with providers like wireless internet that can be seen from guest rooms plus the lobby, and high-speed internet access throughout the lodge. Our Business Center presents many of the providers required by today’s business traveler, including faxing and printing features. Westin Clutter-Free Meetings allows planners and guests stay organized and productive with an open area design and layout and socially mindful amenities.

Efficient stations provide paper, pens, spectacles, water and other thoughtful splashes, keeping the primary work area uncluttered and organized.? Green? features including energy-efficient bulbs, double-sided meeting pads and water pitchers in lieu of bottled water help remove waste and minimize consumption. *Before and after your meetings, you are able to sharpen the mind and rid your body of stress with thoughtful facilities such as in-room gyms, selections rich in SuperFoodsRx® and luxurious day spa services. As soon as your work is completed, reward yourself with a game of golfing, a relaxing massage or a cup of wine beverage during Unwind « A Westin Evening

Ritual(SM). You’ve earned it. SUPER-FOODS Eat, beverage and be healthy. One of the ways that Westin has turned it simple for guests to take care of a healthy life-style is with the creation of our considerable SuperFoodsRx(TM)* menu. We are the first lodge to offer signature SuperFoodsRx menu with more than 10 delicious choices from steel-cut oatmeal and blueberry smoothies to smoked chicken tacos and broccoli and cheddar omelets. These rich dishes can be found on our in-room dining menu in addition to being offered ad modum carte and in the breakfast time buffet downstairs.

We now have teamed with doctors and nutritionists to make a menu that cultivates? foodstuff synergy,? or the pairing of certain foods to increase their vitamins and minerals. We go this understanding on to you on our menus and buffet truth sheets, which detail all of the nutritional benefits of each foodstuff and how they work in combination with each other. Really just one of the ways Westin is usually committed to your wellness, from the inside out. Meetings, Weddings Our 1, 470 sq . meters of meeting space with 8 meeting or function rooms will transform your getting together with or function into something truly remarkable.

The Westin Pune Koregaon Park’s unique mixture of personal and instinctive assistance, custom-designed selections, and the most recent meetings technology will provide everything you need for remarkable event. 8 flexible meeting or function rooms? including 1, 050 square metres of refined special-event space? warranties an stimulated and inspired meeting, convention, wedding or gala social function. Most rooms feature the latest in audiovisual technology as well as wi-fi and Top speed Internet Access. An ardent meeting and banquet floor houses our Business Center as well as offering wi-fi High Speed Access to the internet throughout.

With state-of-the-art videoconferencing features and services found in every meeting venue, almost all events can be tailored to your specific needs. Our wedding specialist is available to help as you begin crafting your excellent day, and our experienced and professional Catering Sales Director will ensure that each event complies with your wishes and is also a success Length from commercial areas | | Airport| 06km| Deccan Gymkhana| 15km| Pune Train Station| 06km| Shivajinagar| 19km| M. G Road| 09km| Koregaon Park| 1km| Pune University| 20km| HinjewadiPimpri/Chinchwadi| 9km25km| DESIGNATION Position| Name| Basic Manager| Mr.

Anurag Bhatnagar| F&B Manager| Mr. Chandan Thakur| F�te Manager| Mr. Murari Prasad| Restaurant Manager| Mr. M. K. Pilli| Front Workplace Manager| Mrs. Sonali Zagade| G. Ur. E| Mrs. Noorjanha Khan| Executive Chef| Mr. Santosh Zori| Business HousekeeperSales Marketing ManagerH. Ur ManagerTraining Manager| Mr. ZulfikarMrs. Megha MathurMr. Jagdeep ShettyMr. Sanjay Kumar| FOOD & BEVERAGE SERVICES: INTRODUCTION Resorts have two branches of hospitality ± the hotel operations , service & the various other one is food & refreshment department. Different subdivision of F & B service department is: Restaurants

Space service Banquet Bar Pastry shop Cafe Cafeteria RESTAURANT- Restaurant is a commercial organization committed to the sale of meals & refreshment. A restaurant may be an authorized part of a hotel operations, where by the sale of restaurant contribute to the revenue performance with the hotel as a whole. Restaurant can be I impartial business organizations under person ownership &management.. Basically restaurants provide stand & seats for people to sit & eat food made by an attached kitchen. SPACE SERVICE The space service section is responsible for assistance of food & refreshment in customer room.

This can be a 24hrs service provided to the guests from the hotel. The different types of restaurants in THE WESTIN happen to be Daily Treats With freshly-baked breads, pastries and bread and a tasty sandwich tavern plus an enviable number of cookbooks, ground breaking lifestyle products, and varied food and beverage situations, Daily Doggie snacks is a regular stop in your schedule. Delicacies: Deli Outfit Code: Informal Hours: almost eight: 00 ARE , twelve: 00 PM Atmosphere: Caffeine & Conversations Setting: Everyday K angan Our stylish Indian restaurant serving scrumptious North-West frontier and Hyderabad cuisine.

An open tan door home adds a dramatic aspect to the location. Authentic tastes are given contemporary presentation from this unique family-style eatery. Food: Indian Outfit Code: Everyday Sophistication Several hours: 6: 35 PM , 12: 00 AM Atmosphere: Elegant Placing: Indoor [email, protected] This modern, comfortable and stylish community hall allows friends meet and mix with a scenic view of the river. [email, protected] provides the best number of wines, vodkas and whiskies around. Up-front and personable, the bartenders happen to be here to serve and entertain. Cuisine: Foreign Dress Code: Casual Hours: 5: 00 PM , 1: 00 AM Atmosphere: Warm and Casual

Placing: Indoor Prego: People, interest, pleasure: this kind of enjoyable eatery offers a lively atmosphere for delightful pizzas, regional pastas, and hearty and creative German food styles. The perfect environment to enjoy a geniune Italian meals with a healthier dash of fun! Cuisine: German Dress Code: Casual Hours: Tuesday , Sunday 12: 30 PM HOURS , 3: 30 PM, 6: 30 PM , 12: 00 AM, Atmosphere: Casual Environment: Informal In season Tastes An interactive dining destination offering a contemporary buffet of Oriental and intercontinental cuisines featuring the fresh and in season, In season Tastes is definitely open for breakfast, lunch and dinner.

All of us also offer of an irresistible i smag med carte menu. Delicacies: International Dress Code: Informal Hours: one day Atmosphere: Informal Q-bar , Calm down and unwind in this hip and personal Latin American club. Offering signature cocktails and an extensive variety of premium vodkas, whiskeys and wines, plus intriguing small-plate tapas. DJs and live music add to the joyful atmosphere. Gown Code: Closed-Toe Shoes Needed Parking: Valet Parking offered by the Main Patio and Banquet Lobby Atmosphere: Vibrant Establishing: Hip & Classy FRONT-OFFICE INTRODUCTION

Front side office may be regarded as the show home window of the hotel and hence has to be well designed to begin with and managed in a well organized and organised manner. However the lodge is prepared the front office is always a necessary focal point. The front office is the name Given to all offices located within the front of the property, that is, the lobby, this sort of offices where guest is definitely received, supplied information, his luggage can be handled, his accounts will be settled in departure, fantastic problems, grievances and advice are looked after.

The front table is the link between your guest as well as the co-ordination coming from all guest services. It serves as a main funnel of both way interaction i. at the. from hotel to visitor and guest to the motel. hotel lingo includes terms such as front side of the house and bake-of-the residence this front side of the-house term involves those portion of the resort with which the guest will come in direct contact during his period of occupation, such as building external, lobby entrance desk, strong gust room, function rooms, etc . the back of-the-house areas will be those with which the guest generally do not come in contact such as the shell out roll, accounting epartment, meals preparation centre, maintenance and protection and laundry,  etc. The front workplace is the main managing centre of most guest providers, and also co-ordinate as the back office functions with these services Reservation The reservation section is very important area of front office as it deals with the key of reserving rooms intended for the totally free individual traveller guest along with group. Reception or booking: The reception department is one of the most important of the front workplace as this kind of of the portions remains roundabout contact with visitor right from enough time their introduction till all their time of reduction.

Cash: The money section retains the various accounts of the guests during their stay at the resort. It also insures that the various account of the guest accurate and complete on a regular basis by means of night. Bells desk: Bell desk staff with whom the guests are in touch the moment whole lobby of the hotel. The bell youngster helps the guest in transporting their very own luggage for their respective areas. Telephone Exchange: This department performs the important job of directing the various incoming along with outgoing phone calls of the resort.

They also compile the bill with the guest taking on various Sexually transmitted diseases and ISDs call demand and provide wake-up calls to the guest. Info: The information section plays an essential role in providing useful information to guests about the hotel, town and the country at large. Booking reservation: Almost all front workplace and reservations personnel is going to alt features, packages, unique sand company programmer to effectively sell off accommodations and properly record reservations. * Reservations will be accepted simply by front business office or reservations staff 24 hrs daily.

All employees are to be secure using suggestive selling approaches. * The information must be neat, accurate and. * Times requested has to be available. 5. A complete reservation includes: * First identity, middle first, last name * Complete treat * Contact number * Appearance date 5. Arrival time * Departure date 2. Number of persons GROUP BOOKING: * The front offices will co- ordinate the reservation of group rooms with all the hotel revenue. * Group room hindrances will be upon charts to keep up room products on hand. Accurate and group info will provide by hotel sales to the front side office for the monthly group booking graph. * Group booking affirmation & all group messages will be kept on file simply by arrival date. * Dotacion will be designed to ensure that almost all details of the booking arrangement are completed as set up. Preconvention and everything group messages will be maintained file simply by arrival particular date. * The reservation director will review rooms blocks vs . decide on? ups daily within the booking system to maintain room h inventory. Business lost because of all space being placed by groups should be reported to the motel Sales immediately. * Every Reservations and front workplace personne4 will probably be providing full information with regards to booking MOBILE PHONES The telephone user handles both equally in-house & outside cell phone calls & exchanges them where ever needed. She’s completely in-charged & accountable. Her change timing is definitely from 12. 00am to 7. 00 pm. In her shortage she ahead the phone calls to the reception& the receptionists on duty take care of the telephone calls. Instruments Used 1 . EPBX (electronic private branch of exchange) 2 . Computer. Printer 4. Xerox machine 5. Send machine Registers maintained: 1 ) STD/ISD phone register 2 . Wake up call up register Concierge (Bell desk) Functions 1 . Postage 2 . Message 3. Check in (carry luggage) 4. Check out (carry luggage) 5. Give newspaper 6. Provide traction, wheel couch if required 7. Helping guests almost eight. Purchasing products required by the guests by outside Take note, Newspaper is usually complimentary, In the event guest needs some medicines from outdoors then they billed. HOUSEKEEPING: ADVANTAGES Housekeeping is the most important department within a hotel, because people desire to stay in a clean lodge.

It is the biggest physical area in many accommodations. Housekeeping is liable for maintenance of a clean, pleasurable and organized environment the housekeeping department is the neural center of the hotel. It is responsible for cleanliness,  maintenance and aesthetic upkeep of the hotel�. It takes a well organized approach and technicalunderstanding to allow housekeeping to handle the volume of work. Housekeeping specifications have a direct bearing on forming aneverlasting impression and impact in the mind of the guest. A cleanhotel is the foremost requirement of every visitor placing the hotel. tandard cleanliness is the basic responsibility of thehousekeeping department repeat clientele and generation of maximumrevenue depends upon the efficient and smooth running of thehousekeeping operation. To acquire such productivity, there should be a suitable network, to ensure that maximum services can be supplied to the guests and for this kind of, each you need to put in types best initiatives. STAFFING * One ground supervisor, one particular public area supervisor, single line room manager, mini-bar director & one particular desk attendant reports in the morning. * 18 Room kids & doze public area boys are available in the morning change. Executive House Keeper comes for the typical shift. The desk attendant supervisor or any other director is supposed to take notice of the expected arrivals, anticipated departure, V. I. S. arrivals for the lodge promotions, group check-ins / check-outs, customer comments & feedback, unique in-house guests, special asks for if any, complaints, & any relevant inter office correspondence &mentions the same within the white panel displayed The desk worker supervisor or any other manager is supposed to take notice of the anticipated arrivals, anticipated departure, V. I. L. rrivals intended for the resort promotions, group check-ins / check-outs, guests comments & feedback, special in-house customer, special requests if any, complaints, & any relevant inter office correspondence &mentions the same within the white plank displayed. TINY BAR * Objective Effective & quick system of refilling room upon consumption/check-outs & controlled replenishments. * Area , subsequent floor 2. No . of mini pubs -277 5. Staff strength , 03 MINI CLUB SETUP 1 ) Kenly packaged drinking water ( 1 lt. ) 05 2 . Cola (300ml) 02 3. Lemon (Sprite-300ml) 02 4. Orange (Fanta-300ml) 02 5. Pint Beer (Foster-330ml) 02. Salted Wafers (40g-basket) 01 7. Roasted Almond (30g) 01 eight. Kitchen chocolate 01 being unfaithful. Snickers chocolate 02 15. Creamers ’04 11. Absolute vodka (90ml) 02 12. Black dog Whisky (90ml) 02 The supervisor in charge of mini tavern looks after this section in the housekeeping department while using assistance of another room boy. The consumption is usually checked each morning & notice. This is billed daily to the guest through the reception. Then depending on the usage the tiny bar is usually refilled. A mini consumption register is usually maintained which in turn contains the consumption of every space day smart along with the expenses numbers.

The closing inventory of the tiny bar is also mentioned daily Cleaning Equipment * Vacuum cleaner * Mopping trolley * Mechanical Brush pertaining to porch cleaning Cleaning Providers 1 . R3 Bathroom cleaner 2 . R6 W. C. 3. R4 Room Freshener 4. R2 All Purpose 5. R5 Wooden Surface 6. R6 All Purposes 7. Helios Bathroom Fixtures 8. Spotter Carpet spotting 9. Lemon zee Hard stain 10. Behold Wooden Furniture UNIFORM PLACE: The motel has a separate uniform room for employees, situated in the basement level. Each personnel is released with three pairs of uniforms. Each staff contains a number which can be monogrammed on the uniform for easier identification.

Manager supervisors have their names written Laundry: THE WESTIN does not include its own in-house Laundry. Bed and bath, uniforms &guests laundry receive on deal basis outside the premises. You will discover separate technicians for guest’s laundry & linen & a separate company for staff uniforms. The laundry taken is written own and a returnable gate pass is made. Upon bringing the laundry this move is present & the items are counted. The discrepancy is used note of. Guest laundry is given in a laundry handbag with the particular room amount written into it.

They are received in a similar way too. Thereafter the area boys returning the laundry to the guests, after they are charged,  while servicing the�:  In seasons hotel have off premises laundry which is given on contract basis the laundering of both guest and hotel linen is done on contract by an external laundry�. Allthe linen is collected in the linen room from where it is dispersed to thelaundry for washing the guest and hotel linen is done on contract by anexternal laundry. All the linen is definitely collected inside the linen place from in which it is dispersed to the laundry for cleaning room.

MEALS PRODUCTION: ADVANTAGES Room product sales & meals sales from the hotels earnings are gained by the support outlets, the food production departments hand much more important as it determines the sales volume level. So it is typically said Food is The Existence of the Resort The main home is organized in such a way to have easy accessibility to all the service outlets & important areas. The kitchen is definitely divided into section with experienced employees working in it. The stewarding place is attached with the main home The kitchen pertaining to the staff can be separate & is not really related to the main kitchen.

The raw material is acquired from the main store. Hotels are justly proud of all their reputation for fine cuisine and elegant cusine. Food production is a fundamental element of the service of the motel. When the customer arrives at the hotel he not only desires a comfortable and relax stay, but this individual also wants good food of the highest possible standards. Specially in today occasions with growing competition this very essential that the hotel tries to provides numerous food stores to the guest serving different kinds of quality cuisines. Food production is the change of meals from the natural to the palatable state.

It is no longer an occupation concealed in mystery such as the secrets of ancients. The truly amazing wealth of understanding and the a lot of the secrets can be found easily today with its formulation. There are basic principle, procedures and techniques in the foodstuff production because they are in other registered As the easy as sounds. It refers to any assistance rendered to gratify standard human demands of hunger and delight of consuming meals for physiological satisfaction. Cooking is specify as a substance process, the mixing of ingredients, the application and with drawl from it decision making, technological knowledge and manipulating skill.

In the even more advance periods further component occurs which the creativity. Cooking is considered to be equally and art and a technology. THE KITCHEN SUBDIVISIONS Inside the hotel, they use the decentralized system of kitchen functioning although in some places central system is utilized. The main section the food development departments THEWESTIN Hotel are: MAIN HOME This section of kitchen is definitely divided into three subsections. Soup section Warm Range (Continental) Indian GARDEMANGER This section handles the cold meat and food the department.

That serves for all the stores of the resort such as butler’s pantry, place service, restaurant, Ian Rochelle, other section of the kitchen, and so forth BAKERY This is actually the section of the kitchen working consistently and producing high quality truffles, Pastries, sweets, bread rolls, etc . BUTCHERY Butchery in hotel terms is also called meat agencement as it is associated with changing the form of meat, poultry, and fish and so on form soiled large pieces to clean and appropriate sizes as necessary for various reasons. SPECIALTY HOME These are your kitchen solely doing work for the restaurant they are attached These kitchen are producing only the entered of repas by the restaurant. The kitchen work with break change basis except for the North West frontier cuisine kitchen as it entails a great deal of cooking over a lengthy period of time. F�TE KITCHEN Especially meant for banquet functions Meals Hygiene, Health and Safety Introduction This component makes an essential contribution to the supervisory areas of food health and security. Supervisors with food basic safety and into the safety tasks need to ensure that most staff work in a secure, hygienic and efficient way.

The overall aims of this component are to make sure students are familiar with key facets of current laws, good practice and health, safety and food safety issues. Food hygiene is a wide term used to explain the preservation and planning of foods in a manner that assures the food is safe for individual consumption. This process of home safety contains proper storage space of food items prior to employ, maintaining a clean environment when preparing the foodstuff, and being sure that all portion dishes will be clean and free from bacteria that could lead to some type of toxic contamination.

The food storage space aspect of food hygiene is focused on retaining the quality of the foodstuff, so that it will be fresh when ever used in distinct recipes. With dry products, proper food hygiene phone calls for  placing items such as sugars or flour in airtight containers that are clean and dry. The containers happen to be then placed into a pantry or reside on the kitchen counter where they can be relatively safe from humidity and extreme temperatures. In like method, meats has to be stored as nicely part of proper food health.

Many persons choose to use containers especially designed for use in a freezer in order to preserve uncooked meats for later use. Freezing helps you to slow the process of decay, thus minimizing the probabilities for food poisoning if the meat is utilized at a later date. Food sanitation also extends to keeping the preparation location clean and fairly germ-free. Mixing up bowls, spoons, paring kitchen knives and some other tools found in the kitchen needs to be washed completely before make use of. Kitchen countertops and cutting boards should also be cleaned and sterilized from time to time.

Keeping a sanitary workplace will likely cut down on the chances of some sort of food borne illness by developing when folks consume the prepared food CONCLUSION THE WESTIN is just about the abode inside the financial capital of the nation. While schooling at THE WESTIN it has been an honor being trained there the staff was so supportive to pave me a effective training and took out my reluctant attitude out of me personally and learning ability enhanced for people their they are an honor in them selves. When initially began my own industrial teaching but passed ever so quickly and have made me craving pertaining to much more.

I would have to say that ills a truly fabulous portion of the curriculum and perhaps will remain one of the most memorable a single. Needless to say that experience was highly enriching and training one as I went on in one department to a different and meet up with & acquired the opportunity to train under several remarkably respected elderly professional found that every individual is unique & that everyone has some thing unique to offer. I discovered that every work has it is nuances as well as its value and that no lob is scarier to the different I find out that upon needs to continuously improved &improvise.

I learnt that is only the start of extended road forward full of challenges. But I know that will be able to run along mainly because I have my foundation firmly built in. It really is here which i got the chance to continuously introspect and boost use future professional & as a man. I will constantly look back at the time put in here with fondness and with take great pride in. I cannot although thank all of the people who helped in several different methods thus Let me go along way facilitating the commencement of wonderful voyage.

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