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As well there are jobs and tasks to be performed and each the first is held given the task of work. There exists a great emphasis on capacity building and skill enhancement from the employees. Because the organization is its expansion phase, that promises the employees enhanced roles and responsibilities. The organization needs to program its time requirement in the teams so as to optimize the productivity. In the case of employees having multiple revealing, job information should be determined jointly by team frontrunners and made recognized to the employee.

The organizational local climate can become favorable to develop potential and expertise of the employees and provide options for fulfilment. There is a dependence on an improved role of regional managers who ought to feel responsible for building a great, motivating operate culture which in turn would make sure optimum using the features of the affiliates leading to personal and company effectiveness. Recommendations: In the foundation, certain areas were identified for improvement in the Firm and the conclusions were offered for the consideration of Jamkash Vehicleades for adoption.

Following tips were made: 1 ) The plans of the employees regarding salary & profit packages like T. A, D. A, Insurance and others, need to be modified and brought up considering the within inflation charge and living costs. 2 . Work related tension was also found to be 34% in level 3 & level 4 employees. Thus there is a need to strengthen these types of levels when it comes to recruitment, debut ? initiation ? inauguration ? introduction and work related support. 3. There should be a constant evaluation and overview of various company events. There is a need of any monitoring system which could make sure timely completion of processes.. Higher-level employees gave slightly more great ratings than lower level employees, thus there is a need to investigate and boost these amounts. 5. While the HOURS department has been proven the awareness level of HOURS policies among the list of employees is extremely low as well as the HUMAN RESOURCES Manual has been produced to limited no . of persons, therefore it is recommended to conduct programmes for every office separately for making them aware of the HOURS policies and what capabilities HR division performs. 6th. Recruitment of sales force should be done very quite and seriously.

It needs to get improved through HR planning. Only the deserved candidates must be selected instead of on reference basis. 7. Highly qualified people should be hired especially Meters. B. A. ‘s, M. Com’s, B. Com’s, and Graduates rather than 10th & 10+2, mainly because they you do not have much direct exposure of the real corporate universe. Also they will don’t have much fluency in speaking English language. 8. Grievance Addressal Cell to be began. 9. Defined Travel Insurance plan to be executed. 10. New joinees’ authorization to be done at early on basis instead of delaying for years. 11. Wage along with benefit plans as To. A, G.

A and other incentives to become clubbed collectively & needs to be credited to bank account by 1st week of every month rather than delaying for while. 12. KRA system must be conducted within a much better method to stimulate the employees and reduce the Employee Turnover Ratio (ETR). 13. The compensation of employees must be raised in respect to account, workload, effectiveness, and job history. 14. Guidelines should be produced in consensus with employees’ welfare. 15. Give attention to minimising enough time for documents process like RC Publication, Insurance Policy, Expenses and Promotional Gift vouchers and Offers and so forth S. NUMBER CONTENTS| WEB PAGE NO . | 1 . | Introduction To The Topic| 9-11| 2 . | Company Profile| 12-24| three or more. | Industry Profile| 22-30| 4. | Scope Of Work| 31-32| 5. | Objective In the Project| 33-34| 6. | Research Methodology| 35-40| six. | Info Analysis & Interpretation| 41| 8. | Part-I (Business Process) | 42-53| 9. | Part-II (Organization Weather Study)| 54-77| 10. | Observations and Findings| 78-80| 11. | Limitations of study| 81-82| 12. | Suggestions and Recommendations| 83-85| 13. | Conclusions| 86-87| 14. | Bibliography| 88-89| 15. | Annexure| 90| TABLE/GRAPH NUMBER | CONTENTS| PAGE NO . | Table 1| Honours & Accolades| 16|

Stand 2| Annual Sales Of Jamkash The past Five Years| 20| Stand 3| Total annual Purchase And Sales In True Value| 20| Desk 4| Exchange Penetration Rate At Jamkash In TRUE VALUE| 20| CHAPTER -1 INTRODUCTION TO THE TOPIC The topic for my DRINK has two two separate parts since _ “Organizational Climate Study” & “Business Process” of Jamkash Vehicleades (Kashmir) Pvt Ltd. These are generally introduced in brief as under: Organizational Climate Study Efficiency Climate research the employees’ perceptions and perspectives of an organization. The surveys talk about attitudes and concerns that help the business work with personnel to instill positive improvements.

Organisational climate surveys maximize productivity. Local climate surveys provide employees a voice to aid in making preferred transitions as smooth as is possible. It also is a basis for quality improvements. By simply identifying aspects of inefficiency and acting on efficiency barriers determined by workers of all amounts, an organization profits a fresh and different perspective. Study analysis identifies areas of employee satisfaction and dissatisfaction to facilitate management in the creation of higher workplace a harmonious relationship and, consequently , increased productivity.

Conclusions happen to be drawn from the data, and recommendations are made to the management crew. Additionally , local climate surveys can easily set standards for future surveys, which will allow deeper and time series examination. Business Process Jamkash Vehicleades generates its revenue through different ways by which it has set an example of an emerging and successful organization organization in the whole valley and has covered the maximum business. With its powerful implementation of innovative concepts, promotional equipment it been successful in the institution of new E-outlets in various districts of the pit.

Nature of business: Car dealership, Service Provider Operations: * Sale for New Cars (MARUTI SUZUKI Cars Only) * Investing of Used Cars in TRUE VALUE (of any kind of Company) 5. Services and Repairs Basis for selecting the topic: There was a need to re-look the functional strategy plus the internal systems to optimise the utilization of assets particularly the human resources. It would help the organisation to harness the emerging possibilities and satisfy the upcoming problems. For this purpose this study upon Organisational Climate was performed.

I selected this theme in order to find out Marketing, Offering process in the real corporate and gain some knowledge out of it so that I can find the best placement opportunities from your leading firms after seeing my personal experience in marketing, revenue. Apart from the revenue I wanted to take a profound look into the Business Process of Jamkash Vehicleades so that it could help me in getting the better idea and information of the organization environment, just how automobile businesses generate all their revenue. CHAPTER-2 COMPANY ACCOUNT JAMKASH VEHICLEADES (KASHMIR) PVT. LTD GENERAL INTRODUCTION:

Jamkash Vehicleades is a unique and pioneering organisation doing work for near of a decade in the valley with the maximum business in its’ basket of achievements. That emerged to offer and provide the world with the quality products in Automobile sector initially in JAMMU, KASHMIR. Jamkash Vehicleades is getting a number of opportunities and experiencing particular challenges recently. The possibilities include weighty demand for its services from other states and growing interest on the part of various locations to obtain E-outlets in those locations as well.

To satisfy these requirements and control opportunities Jamkash Vehicleades moved to national and has opened new E-outlets at diverse locations lately. The difficulties include, maintain and retain the higher position in the competitive market and create optimum employment opportunities intended for the local people. One more challenge is to compete with the competitors’ new product designs, top quality services and promotional tools. BRIEF HISTORY * Jamkash Vehicleades, Kashmir is an authorized dealership of Maruti Suzuki India Limited. * This Commenced organization on eighth Aug the year 2003.

Since then it is providing ideal services to its consumers. * In order to further reach to the countryside customers from the Valley, it was the initially dealership in J, E to open E-outlets at Baramullah and Kupwara. * The Vehicleades Group is spread across 5 states (J, K, Punjab, Himachal and New Delhi) and seventeen locations. 5. It sells more than 16, 000 vehicles and solutions more than a hundred and twenty-five, 000 autos annually. 2. Vehicleades is probably the Top 5 Maruti dealers in the area. * Major Dealer in Northern India. * This started operations in 1987, with an employee strength of 15, which at this point stands at 2000 additionally. The accomplishment is related to the faithful patronage of esteemed consumers, supported by a great, dedicated staff. Commitment towards Customer Care, the been liked by MSIL, in the form of several awards. We say: , Think Maruti, Think Vehicleades’ DEALERSHIPS Main Showroom 5. Jamkash Vehicleades, Hyderpora Byepass Srinagar, 2003 E-OUTLETS * Jamkash Vehicleades(Kmr), Baramullah (Opened on first Nov 2006, Average sale for 100 Vehicles, Showing huge growth YOY, inspite of getting location prone to Militancy and frequent shutdowns) * Jamkash Vehicleades(Kmr), Kupwara Opened about 1st Aug 2009, Average sale of 30 Vehicles, Covering very difficult and terrorism infested areas. ) UP COMING STORES * Jamkash Vehicleades(Kmr), Ganderbal * Jamkash Vehicleades(Kmr), Magam * Jamkash Vehicleades(Kmr), Bandipora CEO/MD of Jamkash Vehicleades (KMR) Pvt. Ltd. MISTER. IRFAN AHMAD NARWAROO 5. He was born in 1964, of an engineer father, and a Doctor mom. * This individual has done his engineering by National Company of Technology (NIT), previous REC. * Area of field of expertise was Civil engineering. Professionally, he started out as an embedded industrial engineer, but his move into automobile industry has a interesting tale behind it. It had been soon after he finished his final exams in the year 1988, he along with his friends was selected to get the Team Gypsy which was a rally system of Maruti Udyog in collaboration with J, E Tourism. 2. At that time, there was clearly no idea about the rallies, it was that how to travel a car. For the reason that rally, he achieved 3 rd national list and when he came back, Doctor Farooq Abdullah, the after that Chief Ressortchef (umgangssprachlich) appreciated the team and even got them along to Delhi. He made us to be involved in couple of even more rallies and in the same 12 months, we once again bagged 3rd National rank. ” * That was the turning point of his life, when he obtained the same list twice with that time, this individual decided that he should certainly carve his future in the automobile sector. He was presented an documentation letter by Maruti Udyog to start an automobile centre. Jamkash Vehicleades, Hyderpora, Byepass, Srinagar Table you AWARDS, ACCOLADES All India Dealers Meeting Held For Pattaya, Thailand 2012BEST SUPPORT AWARD BEST E-OUTLET IN THE COUNTRYAll India Dealers Convention Held At Macau Completely | | BEST CONSUMER RETENTION| MAXIMUM GROWTH ABOUT HIGH BASE| | BEST SHOWROOM E , WALL SOCKET (RUNNER UP)| | GREATEST SALES FULFILLMENT FOR CITY| | BEST MARKETING INITIATIVES| All India Dealer Seminar Held At Bangkok Last season | Fy-2008-2009 | | BEST OVERALL PERFORMANCE IN SPECIAL SCHEMES WITH A DEALER| | BEST WORKER RETENTION(RUNNER-UP)| | HIGHEST NUMBER OF M 800 SOLD| | MAXIMUM GROWTH IN ALL MODEL DESPATCH| | MAXIMUM GROWTH IN CLUB five-hundred DEALERS| Every India Dealer Conference Placed At Istanbul Turkey In 2008 | Fy-2007-2008 | | QUALITY IN SALES(10000+ CLUB)| | EXCELLENCE IN SPARES PARTS HIGHEST MGA OFFTAKE EVERY VEHICLE(, 8000 VEHICLES)| | EXCELLENCE IN SALES TOP NO OF M800 SOLD| EXCELLENCE IN SERVICE-INNOVATIVE SERVICE� MARKETING| | EXCELLENCE IN MARKETING-MOST CONSISTENT ADVERTISING THROUGH THE YEAR| Almost all India Dealer Conference Held At Athens Greece In 2007 | Fy-2006-2007 | | GREATEST PERFORMANCE EXCEPTIONAL SCHEMES (RUNNER-UP)| | IDEAL MI PERORMANCE N2| | BEST EFFICIENCY IN NON-URBAN MARKETING| COMPETITORS OF JAMKASH 1 . Peaks Auto Pvt Ltd: MARUTI SUZUKI 7. Fairdeal Engines: TATA, Fiat 2 . HIGHLAND: MARUTI SUZUKI8. K. C Motors: Chev 3. E. C HYUNDAI: Hyundai four. Ford: Honda 6. Ansari Toyota: Toyota DEPARTMENTS BY JAMKASH VEHICLEADES

There are five departments inside the organization: Admin HR SalesMarketing Service Accurate Value Equipment Customer Care Insurance Maruti Driving School (MDS) BRIEF EFFICIENCY * Harnessed the huge potential of Kashmir market and started with an average sale for 250 automobiles and providing load of 950. * Now offering on an typical 400 automobiles and maintenance load of 3800 cars. * Tie-ups with eight leading Insurance providers. 1 . Nationwide Insurance installment payments on your New India Insurance three or more. Bajaj Alliance 4. Royal Sundaram a few. Iffco Tokyo General Insurance. ICICI Lombard 7. Cabeza Mandalam * Excellent overall performance inspite of Kashmir problem, Terrorism and virtually a brokerages Heaven. TRUE VALUE: Regular monthly Purchase: 30 – forty five vehicles (on average) Sales: 40 – 50 automobiles (on average) INSURANCE: INSURANCE: Monthly 2k – 2500 cars happen to be insured normally. PREMIUM: Rs. 1 . twenty-five crore as total high quality is paid out to Insurance firms. CLAIMS: seven hundred claims/ month are amused which costs Rs. 70 lacs. Cashless Facility: Below which simply depreciation quantity has to be paid by the consumer at the time of claim. TABLE 2

ANNUAL PRODUCT SALES OF JAMKASH FOR THE LAST FIVE YEARS YEAR| RETAILS of cars (in numbers) | April 2007 , 03 2008| 3516 cars| 08 , 2009| 3431 | 2009 , 2010| 3331| 2010 , 2011| 3979| 2011 , 2012| 3781| April , May 2012| 635| TABLE 3 TOTAL ANNUAL PURCHASE AND SALES IN TRUE VALUE YEAR| PURCHASES| SALES| April 2007 , March 2008| 226| 220| 2008 , 2009| 191| 186| 2009 , 2010| 257| 242| 2010 , 2011| 303| 296| 2011 , 2012| 394| 374| April , May 2012| -| -| TABLE 4 Exchange Penetration Rate* by Jamkash in TRUE VALUE YEAR| %age| April 3 years ago , Drive 2008| six. 02%| 2008 , 2009| 5. 99%| 009 , 2010| twelve. 92%| 2010 , 2011| 7. 04%| 2011 , 2012| 12. 25%| 5. Exchange Transmission: Customers sell their aged cars to TRUE BENEFIT and buy fresh cars. CUSTOMER RETENTION Which means: Customer Retention is the activity that a selling business undertakes in order to reduce consumer defections. Successful customer retention starts with the first contact an company has with a customer and continues throughout the entire duration of a romance. For that Jamkash Vehicleades organises different events, programs and customer meetings to build a lifelong romantic relationship. e. g. Drawing Competition between Kids of existing customers 2. Customers Conference Day 2. Gift Wedding * Instructors Day 5. Environment Day time etc . How customers are retained in Jamkash Vehicleades Pvt. Limited. * seventy two Hr. ‘s Post Sales Follow up 2. Internal Feedback Card 5. 15 Days Content Sales Follow-up * 20 Days Residence Visit 5. Organize Different types of Events day to day * Coordinate Customer Meets every month based on a themes * If any kind of complaint, quality within 2 – 3 days with a proper formatting. * Typical resolution period (ART),, as little as possible 5. CC/1000 analysed on the regular monthly basis

INCIDENTS, PROGRAMS FOR CUSTOMER PRESERVATION AT JAMKASH VEHICLEADES Customers Meeting Buyers Meeting Teachers Day Teachers Day Gift Ceremony Surprise Ceremony Attracting Competition Pulling Competition CHAPTER-3 INDUSTRY PROFILE OVERVIEW OF AUTO INDUSTRY Car manufacturing in India 1st began at the end of 1940s. Previously a couple of vehicles made by foreign technology had been manufactured in India. But now, automobiles made my own Indian car manufacturers master the business. | |

The future of car making in India is shiny. Sensing this, foreign car manufacturers just like Ford, Toyota, Hyundai, Suzuki, Honda and Skoda are spreading all their base near your vicinity. Domestic car manufacturers have contributed to the growth of the automobile industry in India. CAUSES OF PROGRESS Economic liberalization, increase in per capita cash flow, various tax relief procedures, easy accessibility of financing, launch of new models and exciting discount offers created by dealers completely have ended in to a stupendous growth of Indian Automobile market. MARKET SHARE

Vehicle industry of India can be broadly grouped under traveler vehicles, business vehicles, three wheelers and two wheelers, with two wheelers having a maximum market share of more than 74%. Automobile corporations of India, Korea, Europe and Asia have a substantial hold on the Indian market share. Tata Motor produces optimum numbers of core and large size commercial automobiles, holding more that 60% of the business. Motorcycles top rated the charts of two wheelers with Hero Honda being the main element player. Bajaj by far is a number one producer of 3 wheelers in India.

Voyager vehicle section is extremely ruled by the car suppliers capturing above 82% with the total market share. Maruti since long is the biggest car manufacturer and holds even more that 50% of the complete market. Global recession offers impacted the Indian auto industry likewise and can be viewed clearly in the sales figures with the last economical year. Possibly then this industry features high hopes in 2009-2010, as banks have decreased loan rates of interest and the major chunk of automobile clients belong to the center income group who are getting to be economically more powerful with every passing day.

POPULAR CAR MANUFACTURERS IN INDIA 5. Maruti Suzuki Ltd.: This is the first vehicle company on the globe to have an ISO 9000: 2k certificate. It has a joint venture with Suzuki Motor Corporation. The favorite models of this group happen to be Maruti 800, Alto, Fast, Wagon-R and Zen. 5. General Motors India: This global leader moved into the Of india market as a joint venture while using C. E. now it is a completely owned supplementary of the Birla Group. This kind of group has also introduced vehicles like Chev Optra and Chevrolet Tavera (MUV) in India. 5. Ford India Ltd.: Had originally been an American company.

It came into the Of india market back in 1988 and launched Kia Escort. The Ford Piktogramm launched in 2001 was obviously a successful car in India. Other brands of Ford like Ford Blend, Ford Fiesta, Ford Mondeo and Ford Practice also received popularity in India. * Tata Motor Limited: It is India’s greatest automobile business, the largest commercial vehicle producer, the second largest passenger car manufacturer in India plus the fifth most significant medium and heavy business vehicle company in the world. The popular brands of the corporation are Struktur Indica, Acara susunan acara Indigo, Orde Sumo and Tata Firefox.

Tata Ridotto: Recently Struktur Motors introduced India’s most affordable car Struktur Nano in one lakh rupees. * Toyota Kirloskar Engine Ltd: Using a joint venture with Toyota Engine Corporation The japanese, the Kirloskar Group of India holds 89% equity with the company. The most popular brands of this kind of group in India are Camry, Corolla, Prado and Innova * Fiat India Private Ltd: The Fedex India that belongs to the Redbull Auto Health spa group of Italia gives world class cars for the country. This group offers entered the motor vehicle sector more than one hundred years ago and has gained fame with India, although also overseas.

Besides , Uno’, which is Europe’s favourite car for the last two decades, the brands like Palio, Petra and Adventure have also turn into famous. 2. Hindustan Motor: This flagship company from the C. K. Birla Group was established simply by Mr. B. M. Birla. Some of the most well-liked brands of this kind of car maker are Delegate, Contessa and Mitsubishi Lancer. Other impressive brands of the corporation are Trekker, Porter and Pushpak. 5. Hyundai Engine India Limited: Hyundai Motor India Limited (HMIL) is not only the second major car producer in India, but is additionally the speediest growing among the car manufacturers in India.

The popularity of Santro, Getz, Accent, Elantra, Sonata Embera and Tuscon is proof of its success. The organization is an ISO 14001. Maruti Suzuki India Limited is a widely listed automaker in India. It is a leading four-wheeler automobile manufacturer in South Asia. Suzuki Motor unit Corporation of Japan retains a majority risk in the company. It was the first organization in India to mass-produce and sell higher than a million autos. It is mainly credited for having brought in a car revolution to India. It’s the market head in India and on 18 September 3 years ago, Maruti Udyog was renamed Maruti Suzuki India Limited.

PROFILE Maruti Suzuki herb in Gurgaon Maruti Suzuki is certainly one of India’s leading automobile suppliers and the industry leader in a vehicle segment, both in terms of volume of automobiles sold and revenue gained. Until just lately, 18. 28% of the firm was possessed by the American indian government, and 54. 2% by Suzuki of Japan. The Indian government placed an initial general public offering of 25% of the company in June 2003. As of May well 10, 3 years ago, Govt. of India marketed its full share to Indian financial institutions. With this kind of, Govt. of India will no longer has share in Maruti Udyog.

Maruti Udyog Limited (MUL) began in February 1981, though the actual creation commenced in 1983 together with the Maruti 800, based on the Suzuki Elevado kei car which at the time was the just modern car available in India, its’ only competitors- the Hindustan Ambassador and Premier Padmini were both around 25 years old at that point. Through 2004, Maruti has created over five Million vehicles. Maruti’s are sold in India and various several other countries, depending upon foreign trade orders. Cars similar to Maruti’s (but certainly not manufactured by Maruti Udyog) are offered by Suzuki and produce in Pakistan and also other South Asian countries.

The company every year exports much more than 50, 1000 cars and has an extremely large home market in India offering over 730, 000 autos annually. Maruti 800, right up until 2004, was the India’s greatest selling compact car since that time it was released in 1983. More than a mil units on this car had been sold around the world so far. Presently, Maruti Alto and Alto K10 clothes the product sales charts and Maruti Fast is the most significant selling in A2 part. Due to the large number of Maruti 800s sold in the Indian marketplace, the term “Maruti” is commonly utilized to refer to this compact car model.

Until recently the definition of “Maruti”, in popular Of india culture, was associated to the Maruti 800 model. Maruti Suzuki India Limited, a subsidiary of Suzuki Motor Company of Asia, has been the leader of the Of india car industry for over 20 years. It’s making facilities are situated at two facilities Gurgaon and Manesar south of New Delhi. Maruti’s Gurgaon service has an set up capacity of 350, 500 units per annum. The Manesar facilities, released in March 2007 include a vehicle assembly plant having a capacity of 100, 000 units annually and a Diesel Engine plant with an annual capacity of 90, 000 engines and transmissions.

Manesar and Gurgaon features have a combined power to produce over 700, 000 units annually. More than half just sold in India are Maruti cars. The corporation is a additional of Suzuki Motor Firm, Japan, which owns 54. 2 percent of Maruti. The rest is owned by public and financial institutions. It really is listed on the Bombay Stock Exchange and National Stock market in India. During 2007-08, Maruti Suzuki sold 764, 842 vehicles, of which 53, 024 had been exported. In all of the, over half a dozen million Maruti cars take Indian highways since the initially car was turned out on 12 , 14, 1983.

Vision The leader in the India Automobile Industry, Creating Consumer Delight and Shareholder’s Riches, A pride of India” We must always be an internationally competitive company in terms of our products and services. We have to retain our leadership in India and really should also aspire to be among the list of global players. Mission To get a wide range of modern day, high quality energy efficient vehicles in order to fulfill the need of numerous customers, in domestic and export market segments. To provide maximum value for money with their customers through continuous improvement of products and services.

Maruti has a network of 391 sales stores across 230 cities around India. The service network covers you, 113 cities and cities, bolstered by 2, 142 authorized assistance outlets. You�re able to send change in approach and emphasis on developing successful marketing communications was their highlights. Mr. Shinzo Nakanishi MD, CEO Mister. D. T. Brar Movie director Mr. Ur. C. Bhargava Chairman Mister. Mavinder Singh Banga Representative Mr. Tsuneo Ohashi Movie director Mr. Keiichi Asai Overseer Mr. Shinzo Nakanishi MD, CEO Mister. D. H. Brar Overseer Mr. R. C. Bhargava Chairman Mister. Mavinder Singh Banga Overseer Mr.

Tsuneo Ohashi Overseer Mr. Keiichi Asai Representative MANAGING PHYSIQUE PRODUCTS Maruti Suzuki gives 16 models of cars: 1 ) Maruti 800 2 . Omni 3. Elevado 4. Truck R your five. A Superstar 6. Versa 7. Ritz 8. Gypsy 9. Zen Estilo 10. Ertiga 10. Swift doze. Swift Dzire 13. Eeco 14. SX4 15. Grand Vitara of sixteen. Kizashi Quick, Swift Dzire, A star and SX4 are manufactured in Manesar, Grand Vitara imported from The japanese as a completely built product (CBU), staying all models are manufactured in Maruti Suzuki’s Gurgaon Plant. Suzuki Motor Firm, the parent company, can be described as global leader in mini little cars for 3 decades.

Suzuki’s technical brilliance lies in their ability to bunch power and gratification into a small, lightweight engine that is expending fuel efficient. Maruti is usually clearly a great “employer of choice” to get automotive designers and young managers from across the country. Almost 75, 000 people are used directly by Maruti as well as its partners. FEATURES Indian Several Wheeler Sector The Four-Wheeler Industry in India hasn’t quite harmonized to the functionality of the counterparts in other parts of the earth. The primary basis for this has been the all-pervasive regulatory atmosphere applicable till the opening up with the industry inside the mid-1990s.

The various layers of legislative Works sheltered the industry from external competition for a long time. In addition, the industry was regarded as low-priority while cars were thought of as unaffordable luxury”. Content Liberalization, the auto market in India have been in a strong stage with all types of cars surging the market to be able to meet the needs of Indian customers whom are significantly exposed to state of the world automobiles and want the best with regards to purchasing a car. It is anticipated that simply by 2030, the Indian car market is definitely the 3rd largest car industry across the globe.

The key encouraging factors for the success history of the car market in India would be the increase in the ability for new opportunities, the within the GROSS DOMESTIC PRODUCT rate, the growing per capita income, massive inhabitants, and high ownership capability. The liberalization policies accompanied by the Indian government had been inviting overseas players to participate in the vehicle market in India. The recent trend within the fresh generation to get work in the software based sector has resulted in the rise in the income level and alter in the lifestyle significantly, which includes further resulted in the increase inside the demand for luxurious cars most notable.

The car Industry in India is populated with all kinds of car models like the little cars, medium sized cars, high-class cars, extremely luxury vehicles, and sports utility vehicles. In the beginning the most popular car model ruling the Car Industry in India was the Minister plenipotentiary, which however today offered way to varied new designs like Hyundai, Honda, Mercedes-Benz, BMW, Bentley and many others. Moreover, there are many additional models of automobiles in the pipe, to be released in the car market in India. Some of the leading brands ruling the car market in India at present will be Hindustan Power generators, Reva Electric power Car Company. Fiat India Private Limited., Daimler Chrysler India Personal Ltd, Ford India Limited., Honda Siel Cars India Ltd., General Motors India, Hyundai Power generators India Ltd., Skoda Car India Non-public Ltd., and Toyota Kirloskar Motor Limited. Since the demand for foreign cars are increasing with time, big brands just like Mercedes Benz, Volkswagen, Aston Martin, Ferrari, and Rolls-Royce have very long since built a despoliation into the Indian car marketplace. Facts about Indian Car Marketplace: Although the Of india automobile market has come a long way since the deregulation in 1993, India would not rank well between its global eers in many respects, viz., the contribution with the sector to industrial outcome, number of cars per person, employment by the sector as a percentage of industrial career, number of months’ income instructed to purchase a car, and transmission of autos. Figure: – Passenger car stock per 100 people India is far at the rear of from other countries with just 6. 9 cars per 95 persons, while Unites States provides 76. 9 cars about per 75 persons. Among developing countries, Russia likewise stands in advance than India and Cina with of sixteen. 3 automobiles per 90 persons.

Two things that slower growth of the Indian auto industry before have been low demand and lack of vision on the part of the original equipment producers (OEMs). Nevertheless , the demand has picked up after the liberalization with the regulatory environment, and global OEMs whom enjoy range economies at terms of manufacturing and research and development (R, D) entered the Indian marketplace. This has triggered a significant change in the way business is done by suppliers, assemblers and marketers. CHAPTER-4 SCOPE OF SCOPE OF WORK: The opportunity of the research was restricted to the Head office: at Hyderpora Byepass Srinagar, Not for 5. Regional offices: at Baramullah, Kupwara and * Lately started E-outlets: at Ganderbal, Bandipora, and Magam. This kind of study will definitely help me in gaining the ability and getting the exposure with the Real Company World and lastly it will help me in obtaining some mastery over the marketing. CHAPTER-5 OBJECTIVE OF THE PROJECT WORK AIMS OF THE TASK: 1 . you PRIMARY AIM: * To learn ‘How the Corporate works’ 5. To study about the Organization environment. * To study the overall Business Process of Jamkash Vehicleades. To analyse the organisation’s current position inside the competitive market. 1 . two SECONDARY AIM: * To gain the experience and get the publicity of the Actual Corporate Globe. * To make the study a success for the organisation in bringing a few positive modify. * To forward the complaints of shoppers to Assistance Manager and CRM. * To know the expectations and suggestions of the customers towards improvements in the car and after sales service. * To know the satisfaction amount of employees and customers of Jamkash Vehicleades. CHAPTER-6 STUDY METHODOLOGY 6th. 1 WHAT IS RESEARCH?

Studies creative operate undertaken methodically to increase the stock expertise, including understanding of humanity, traditions and society, and the usage of this share of knowledge to devise new applications. It is used to build or verify facts, reaffirm the effects of previous work, resolve new or perhaps existing complications, support theorems, or perhaps develop new theories. A research task may also be an expansion upon past operate the field. To test the validity of instruments, methods, or tests, research may well replicate components of prior assignments, or the job as a whole.

The primary purposes of� basic research will be documentation,  discovery,  interpretation, or perhaps the research and development of methods and systems for the advancement of human knowledge. Methods to research depend on epistemologies, which usually vary considerably both inside and between humanities and sciences. There are lots of forms of study: scientific, humanities, artistic, financial, social, business, etc . 6. 2 THAT MEANS: Research in common parlance identifies a search pertaining to knowledge. Study can also be understood to be a medical search for important information on a unique topic.

In fact , research is a skill of scientific investigation. Some individuals consider study a movements from known to the not known. It is actually a voyage of discovery. 6. 3 CLASSIFICATION: A broad meaning of research is provided by Martin Shuttle service Worth , “In the broadest perception of the phrase, the definition of research includes any gathering of data, information and facts for the advancement of knowledge. ” One other definition of studies given by Creswell who declares , “Research is a technique of steps used to collect and analyse data to increase each of our understanding of a subject or issue”.

It includes three steps: Cause a question, acquire data to answer the question, and present an answer to the question. The Merriam-Webster On-line Dictionary identifies research much more detail as “a studious inquiry or perhaps examination, especially �: exploration or testing aimed at the discovery and interpretation of facts, revision of acknowledged theories or laws in the light of recent facts, or perhaps practical application of such fresh or modified theories or perhaps laws”. 6th. 4 PRECISELY WHAT IS RESEARCH STRATEGY? Methodology is generally a guideline system for fixing a problem, with specific components such as stages, tasks, methods, techniques and tools.

It might be defined likewise as follows: 1 ) “the analysis of the principles of methods, rules, and postulates utilized by a discipline” 2 . “the systematic analyze of methods that are, can be, or have recently been applied within a discipline” several. “the research or information of methods”. A methodology can be viewed as to include multiple methods, each as used on various areas of the whole range of the strategy. The research could be divided among two parts, they are qualitative research and quantitative exploration. 6. a few RESEARCH PROCESS:

Research is generally conducted making use of the hourglass style structure of research. The hourglass style starts with an extensive spectrum for research, concentrating in within the required details through the method of the project (like the neck from the hourglass), then expands the investigation in the form of conversation and effects. The major measures in conducting exploration are: * IDENTIFICATION OF RESEARCH TROUBLE * LITERARY WORKS REVIEW * SPECIFYING THE OBJECTIVE OF RESEARCH * DETERMINE CERTAIN RESEARCH QUESTIONS OR IDEAS * DATA COLLECTION 5. ANALYSING AND INTERPRETING THE INFORMATION * REPORTING AND EVALUATING RESEARCH

The steps generally symbolize the overall method, however they needs to be viewed as an ever-changing process rather than a set set of actions. Most studies begin with a general statement with the problem, to be more exact, the purpose to get engaging in the research. The literary works review identifies flaws or holes in previous study which provides justification for the analysis. Often , a literature review is conducted in a offered subject area ahead of a research query is identified. A gap nowadays in this literature, as identified by a researcher, after that engenders a research question. The research question can be parallel for the hypothesis.

The hypothesis is a supposition being tested. The researcher(s) gathers data to test the hypothesis. The researcher(s) then studies and interprets the data with a variety of record methods, doing what is known as Empirical research. The results of the data examination in credit reporting or declining to decline the Null hypothesis are then reported and examined. At the end the researcher may discuss strategies for further analysis. Methodology Beneath the methodology, the first problem was to pick a framework and accordingly pick the other conditions like data sources and tools to gather the data. ) Framework Employed for Organisational Understanding There are several frameworks, which can be placed on study organisation climate. Some of these are 2. Litwin, Stringer, (1968)- organisational attribute strategy * Schneider and Barlett (1968, 1970)-individual attribute procedure Litwin, Stringer, (1968) has given a macro perspective of examining the organisation. According to them, “Climate can be defined as the perceived advantages of an business and its sub-systems as mirrored in the way an organisation relates to its members, groups and issues”.

The emphasis is on recognized attributes as well as the working of sub-systems. This kind of frame job emphasises upon motivational entrave and seems to be quite relevant for learning organisational climate. Litwin, Stringer, (1968) Model: A brief… The structure considers 6 motives relevant for organisational climate. 1 . Achievement – this objective is characterized by matter for excellence competition against standards collection by other folks or by simply oneself, the setting of challenging desired goals for one self, awareness of the obstacles that might be encountered in attempting to attain these desired goals, and tenacity in attempting alternative routes to a person’s goals.. Impact – this kind of motive is characterised by a concern for making an impact for the others, a desire to make people do what one thinks is right and an need to change circumstances and develop people. several. Control – this is characterized by a concern for orderliness, a wish to be and stay informed, an urge to monitor situations and to make corrective action when needed, and a need to display personal power. 4. Extension – this is characterized by a concern for others, involvement in super ordinate goals, and an desire to be relevant and useful to large organizations, including world as a whole.. Dependency – This kind of motive is characterised with a desire for the assistance of the others in developing yourself, a need to check with significant others (those who are definitely more knowledgeable or have a higher position, experts, close associates so on), a tendency to submit tips or proposals for an approval, and a great urge to maintain a romantic relationship based on the other person’s approval. 6. Affiliation – this is characterised by a matter for the establishing and maintaining close personal human relationships, and emphasis on friendship, and a tendency to convey one’s feelings.

Schneider and Barlett (1968, 1970)-individual feature approach Schneider and Barlett view organisational climate because perceptual and also an individual characteristic. Climate with this approach is viewed as summary or global understanding held simply by individuals of the organisational environment. Some of them will be encompassed by the work environment range developed by Moos in year 1994. It includes different broad dimensions like Engagement, Co-worker, Combination, Supervisor Support, Autonomy, Task Orientation, Job Pressure, Quality, Managerial Control, Innovation, Physical Comfort and others.

The synopsis perceptions of all of the individuals considered together reflect an connection between personal and organisational characteristics, when the individual simply by forms climate perceptions. This paper fundamentally tries to be familiar with organisation on the basis of individual attribute approach. b) Data resources and equipment used 1 . Primary Options: Primary causes of data included interactions with CEO, regional managers, staff, field personnel and telephonic interviews with ex-employees. Application used: 5. Structured Questionnaire * Discussion with the Workers

Conducting Efficiency Climate analyze required the preparation of the detailed questionnaire which could catch all feasible areas of pleasure and unhappiness of workers. For this I circulated questionnaires to all Jamkash Vehicleade’s employees and stated the goals of my study. I actually highlighted a lot of points that could help employees in learning about the value of efficiency Climate analyze. This was to produce awareness among the list of employees about the study getting conducted and how important their very own participation is definitely, to make the analyze a success pertaining to the organisation in getting some positive change.

The questionnaire included 24+12 concerns on independent topics (Annexure 1- Component One, Portion Two). There were questions on a 5 point scale, where 1 was the least fulfillment level and 5 was the most fulfillment level. There have been also some wide open ended queries and targets (Yes/No) inquiries. The customer survey was tailor made to meet the needs from the organisation. Queries on HUMAN RESOURCES issues formed major part of the survey. I met with all Jamkash Vehicleades employees expected them to fill it immediately. Receptivity to participating in the survey different tremendously.

Since the process was confidential the majority of the employees continue to did not want to mention their particular names/ positions. However some of them freely provided their responses. To understand the organisation environment from a macro perspective I mostly interacted together with the senior staff and CEO of the organisation. In order to be familiar with group characteristics I joined the various schooling programs organised at different clusters wherever I met many officials and beneficiaries and tried to get a alternative understanding of the organization in which couple of dynamic people were: Mister. Owais Ahmad Rather (Human Resource Manager)

Mr. Mushtaq Ahmad Wani (Institutional sales Manager) Mr. Peer Firdous Ahmad (DGM Marketing, Sales) Mr. Irfan Ahmad Parray (Sr. Advertising Manager) Mister. Sajjad Ahmad (Deputy Basic Manager, Marketing) and many recognized personalities. Along the way, personally I also hit with all employees of the enterprise and interacted with all of them. 2 . Extra sources: The major sources of supplementary data were the files and records of the organization, the gross annual reports plus the literature assessment. CHAPTER-7 DATA ANALYSIS, INTERPRETATION Part-I Organization Process Of

Jamkash Vehicleades TO GET SALES 1 . Were this things sold at Jamkash Display room? Tick Yes/ No . Particulars| Yes| No| Product Details: | 20| -| Selling price List: | 20| -| Broachers/ Brochures: | 17| 3| Display Car: | 16| 4| Friendly Environment: | 14| 6| Correct Seating Set up: | 20| -| Model: Overall most of customers go along with the affirmation that all the points were sold at Jamkash Display room. It can be recognized from the analysis that Jamkash is moving on and successful the hearts of the customers through new innovations and attractive equipment.. Was the try out of your car readily available in Jamkash? Options| Results| Yes| 12| No| 8| Total| 20| Interpretation: Out of the total sample size 60% stated that the test drive of their automobile was offered at Jamkash Vehicleades. However , the rest of the 40% had not taken a test drive. The reason is, they had purchased their vehicles during the time of protests and attacks in Kashmir Valley. Therefore it was not possible to give a test drive in the vehicles freely. 3. Was the car sent to you at the promised time and period? Options| Results| Yes| 17|

No| 3| Total| twenty | Meaning: Majority of the customers are happy pertaining to car delivery on time 85% of the consumers agree with the statement. Nevertheless only 15% don’t believe this. The key reason why might be hits and protests at the time of delivery of the car. 4. How would you charge the overall Jamkash’s Sales Management, Insurance Business owners about product knowledge, conduct, and approach till the delivery of the new car? Particulars| Results| | Excellent| 6| | Good| 11| | Average| 3| | Bad| -| | Incredibly Bad| -| | Total| 20| | Interpretation:

General maximum buyers rated the Jamkash Staff and professionals as good. A lot of rated all of them as good while some graded as typical. 55% rated as Good, 30% rated while excellent, and 15% scored them because average. It might be imagined and realised that no customer rated the Jamkash professionals as awful or very bad, that clearly claims that the staff of Jamkash Vehicleades are very much knowledgeable and experienced without providing any potential for complaint to customer(s). a few. Do you think that the time taken for support / fix was satisfactory / sensible? Options| Results| Yes| 17| No| 3|

Total| 20| Interpretation: Jamkash Vehicleades is regarded as as No . 1 . Service provider in the whole valley. It is the only dealership in all of valley which has its’ assistance centres consist of districts likewise. So the corporation has covered the maximum marketplace of the valley. From the study it was discovered that 80% of the consumers were content with the assistance of Jamkash Vehicleades. Exclusion is of only few buyers which will not really be considered. INTENDED FOR SERVICE six. At the time of the delivery of serviced car, was the Support Advisor present? Options| Results| Yes| 15| No| 5|

Total| 20| Interpretation: Following purchasing a automobile, at the time of delivery, presence of service consultant is very important. He makes the client aware about Do’s, Don’ts and provides him all the necessary advice about the service timings and generally train locomotives him to get minor vehicle repairs of the motor vehicle himself in the event of emergency. 74% said that the Service Expert was present at moments of delivery. Simply 25% will not agree with this. 7. Do you receive any phone call via Jamkash before and after servicing of the vehicle? Options| Results| Yes| 20| No| -| Total| 20| Presentation:

Jamkash Vehicleades is very much powerful in follow-ups of the consumers. It is among the tools pertaining to Customer Preservation. For that Jamkash customer care calls the customer before and after the in order to make them aware about the servicing dates and other issues. From your data gathered after survey it was seen that the consumer follow-up method is fully done quite, effectively at Jamkash. eight. Are you satisfied after repairing your car in Jamkash Vehicleades’ workshop? Options| Results| Yes| 16| No| 4| Total| 20| Model: 80% from the customers happen to be satisfied with the services of Jamkash Vehicleades.

The reason behind that is: Jamkash has qualified and experienced staff in the worried departments, Workshop, Body Store as well as front office wherever claims will be entertained. being unfaithful. How would you rate the entire Jamkash’s Workforce, Service Supervisor/Advisor about item knowledge, conduct, and approach till the delivery of your serviced car? Particulars| Results| | Excellent| 7| | Good| 11| | Average| 2| | Bad| -| | Extremely Bad| -| | Total| 20| | Interpretation: Optimum customers of Jamkash scored the staff and Service Advisor nearly as good.

Some rated them because excellent although some rated because average. 55% rated as Good, 35% ranked as superb, and 10% rated all of them as typical. It plainly states the fact that workforce of Jamkash Vehicleades is very much skilled and informed in their field without supplying any probability of complaint to customer(s).? 15. Have you designed to repurchase a car coming from Jamkash Vehicleades in future again? Options| Results| Yes| 10| No| 10| Total| 20| Interpretation: As such every consumer of Jamkash is satisfied using its Quality sale and Services. But the 50% of them haven�t decided to repurchase the new car from Jamkash only.

The reason might be the best deigns while offering given by the competitors can deviate the interest of the consumers from MARUTI products. 11. Any Complaints/ Suggestions: my spouse and i Time used for providing the vehicle ought to be reduced. 2 Approval of car loan should be done very quickly. 3 Documentation Method should be done very fast. iv A few discounts while offering should be given also about services. v As such there is not any problems with the servicing nevertheless the time taken is much so number of personnel and technicians should be elevated to disperse the work load and find the customer’s car serviced quickly. i Grievances or issues of the clients should be dealt with and resolved immediately to save the time of the customers. Part-II Organizational Climate Research HR INSURANCE PLAN: Q. 1 ) The recruiting process at Jamkash Vehicleades is reasonable? Options| Results| Yes| 26| No| 4| Total| 30| Interpretation: The recruitment method at Jamkash Vehicleades is incredibly fair while 87 % of the workers of the corporation agree with the statement. Although from the 13% of the workers who were resistant to the statement I asked the reason, they will replied the fact that recruitment process takes place within the personal reference point basis in Jamkash.

On the other hand from the study it is clear that the significant number of the employees is in prefer of the statement and thus the recruitment procedure at Jamkash Vehicleades will be considered as good. Q. installment payments on your Have you been provided the HUMAN RESOURCES Manual, their hardcopy/ softcopy? Options| Results| HR Manual Given| 13| HR Manual Not Given| 17| Total| 30| Options| Results| HUMAN RESOURCES Manual Read| 9| HUMAN RESOURCES Manual Not Read| 21| Total| 30| Interpretation: Through the survey it was seen that only 43% with the employees have been completely given the HR Manual whereas the major number of workers i. elizabeth. 7%, have never received similar. Among the receivers only on the lookout for persons (30%) have go through it and the rest 70 percent are not aware of that. Although the many the employees are generally not aware about the HR manual and the Guidelines therein but nonetheless I found the excellent Co-ordination and Co-operation among the list of employees and the processes were going on extremely smoothly. It is because all the employees belong to faith based families. Queen. 3. Will you be satisfied with your overall working conditions in Jamkash Vehicleades? Options| Results| Yes| 19| No| 11| Total| 30| Model:

Jamkash Vehicleades has established its own example of its Top quality Sale, Assistance and features covered the utmost market share in the whole valley. It can be imagined the employees of Jamkash happen to be hardworking and dedicated. Study has brought in-front, the reactions of the employees of Jamkash regarding their very own satisfaction level in the business. 63% of the employees are satisfied with the existing working environment of Jamkash Vehicleades. Whereas 37% of the employees reasoned all their dissatisfaction that they are not satisfied while using salary and also other benefits. Q. 4.

I realize about the, income tax and provident fund policies from the organization: Options| Results| Yes| 22| No| 8| Total| 30| Presentation: Maximum number of employees at Jamkash Vehicleades are very well aware of their insurance, income tax and provident account policies. In accordance with the survey executed it was located that 73% employees understand about it and later 27% are not. The reason from the latter could possibly be that they are a new comer to the organization recruited recently and possess not acquired enough information thus immediately. Column1| Column2| 1 ) Strongly disagree| 6| installment payments on your Disagree| 3| 3. Neither agree neither disagree| 4|. Agree| 13| 5. Highly agree| 4| Total| 30| ENVIRONMENT: Queen. 5. My work area presents me clean, comfortable, encouraging and well organised working environment: Interpretation: 44% of the employees agree with the statement that their working environment is clean, comfortable and well-organized. If we incorporate the above info we get that 57% happen to be in favour of the statement in support of 30% will be against. Simply 13% neither agree nor disagree while using statement which means they find their spots clean and secure sometimes and often not. Q. 6. My work environment can be unclean and stressful: Ranking| Results| 1 )

Strongly disagree| 6| installment payments on your Disagree| 5| 3. Not agree nor disagree| 9| 4. Agree| 5| five. Strongly agree| 5| Total| 30| 66% disagree 66% disagree Meaning: From the info it is clear that 66% of the personnel disagree with the statement because they find their very own work place and surrounding environment clean, secure and unstressful. Jamkash Vehicleades has hired the sweepers for every department who usually clean the workshop with the most recent technological capturing equipments. Also every worker takes this as his responsibility to keep his work area and entire department clean, good-looking. Q. 7.

Innovations/new ways of doing things are valued and liked by team frontrunners: Ranking| Results| 1 . Strongly disagree| 2| 2 . Disagree| 9| a few. Neither consent nor disagree| 4| some. Agree| 10| 5. Firmly agree| 5| Total| 30| Interpretation: Innovation and New Ideas are the keys pertaining to the achievement and regarding any firm. Jamkash Vehicleades also consider employee’s suggestions and ideas as an asset pertaining to the benefit of the business. After review it was identified that fifty percent of the employees agree that their plans of new means of doing points and ground breaking ideas are appreciated by the group leaders and senior supervision.

Whereas just 37% from the employees argue with the assertion. 13% in the employees happen to be neutral in their response. MANAGEMENT EFFECTIVENESS: Ranking| Results| 1 ) Strongly disagree| 3| 2 . Disagree| 8| 3. Not agree nor disagree| 2| 4. Agree| 12| five. Strongly agree| 5| Total| 30| Queen. 8. I can communicate easily, effectively with senior managing and frontward my grievances/ complaints with regards to my operate: Interpretation: Conversation means sending and receiving the info to and fro. The better the communication procedure the better would be the effects thereafter.

As if Jamkash Vehicleades has a incredibly good interaction system through which every worker can communicate with his acquaintances and the mature management conveniently and forwards his issues / complaints. After the review I also available that the most of employees at Jamkash say that they can approach and communicate with the seniors quickly in case of any difficulty. 57% agree with the statement, 37% disagree in support of 6% happen to be neutral. Queen. 9. We am treated with admiration by the administration and acknowledge me pertaining to my contribution when organisations goals and objectives are achieved: Ranking| Results| 1 ) Strongly disagree| 4| 2 . Disagree| 3|. Neither acknowledge nor disagree| 5| 4. Agree| 11| 5. Highly agree| 7| Total| 30| Interpretation: Esteem is the key element for task satisfaction in the organization. “Respect Others You’re going to be Respected” can be described as true proverb, but in addition I want to say, “Respect Others and Get Issues Done Easily”. If the seniors in the business give admiration to their juniors/ subordinates they will in turn give more admiration and greater results afterwards and in addition will get content with their job as their sociable need got fulfilled. At Jamkash Vehicleades also I discovered that each and every employee is being respected and honoured by seniors.

Additionally CEO Mr. Irfan Ahmad and Standard Manager Col. Ayoub Khan personally connect to the employees frequently and take care of them with admiration and honour. 60% from the employees of Jamkash Vehicleades agree that they are respected by seniors. Q. 10. Administration keeps all the necessary solutions ready for me at every period: Ranking| Results| 1 . Highly disagree| 4| 2 . Disagree| 7| 3. Neither agree nor disagree| 5| 4. Agree| 11| 5. Highly agree| 3| Total| 30| Interpretation: Management in Jamkash Vehicleades is incredibly good and has pleased the majority of employees’ population so far.

The above info shows that clearly that 57% in the staff believe the affirmation. Whereas, 36% of staff disagree in support of 17% are neutral. COMPETENCY: Q. 10. I get my work Challenging: Ranking| Results| 1 . Strongly disagree| 5| 2 . Disagree| 3| 3. Nor agree nor disagree| 2| 4. Agree| 11| five. Strongly agree| 6| Total| 30| Model: Everybody wants to get a job that best suits him, in a well reputed organization so as to gratify his cultural and confidence needs. With such a vision and mission, Jamkash Vehicleades gives job chances for many locals.

Majority of the individuals after collection found all their job, work environment and the weather in the firm challenging, above level than other companies in the valley. 66% of the employees found all their job while challenging, just 27% differ with the assertion. Q. doze. I have joined Staff Development Programmes